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ITSM Articles

  • Did the Chicken & Egg Know About Change & Configuration?
    If there is a “burning question” as an organization drives its ITIL process implementation through the planning stages, it is “… which comes first – Change or Configuration Management?” And, as if that were not enough of a challenge, it is followed by, “Can you... Read more

Online Training Articles

  • What ITIL Training method is Right for You?
    The world of ITIL training & testing has changed quite a bit over the past two years. Today, one can be trained from Foundation thru Expert in an instructor led classroom, virtual classroom, online self-paced video or e-learning classroom or in a blended learning classroom... Read more