Monthly Archives: January 2013

A 5-Step Program to Optimize ITSM Training

We’ve all watched action/adventure films where the “bad guys” jump out from behind cover and open fi re wi th thei r automatic weapons pointed in the general direction of their opponent . In the vernacular, this is referred to as “spray and pray.” This behavior isrelated to the Principle of Evil Marksmanship, which says that enemy soldiers in action films are of ten very bad shots and almost never harm the main characters. The major difference is that the later are highly trained, but just bad shots. Okay, but what does this have to do with optimizing ITSM training? “Spray and pray” is also a commonly used term within companies to refer to a training approach where they “spray” training around and “pray” that it sticks.