Creating the ITSM Roadmap

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Overview

This itSM Solutions/Mitech training program will teach the IT organization how to create and implement an ITSM Roadmap to support the needs of the business. The Creating the ITSM Roadmap program is designed for all levels in the IT organization: including executives, managers, supervisors, team leaders, business analysts etc. who have the responsibility for developing and managing the relationship between IT and the business. Students must have an ITIL Foundation certificate to attend this class.

Course Outline

The Creating the ITSM Roadmap combines the delivery of the Services Strategy and Service Offerings & Agreements, or the Service Design with the Planning, Protection, & Optimization Intermediate certification training classes with the "how to" templates of the Mitech consulting portfolio. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Engagement Duration

Approximately six to eight weeks. Larger organizations may require twelve to sixteen weeks duration. Recommend ITIL Foundations or Services Strategy/Service Offerings & Agreements, or Planning, Protection, & Optimization/Service Design, or Release Control & Validation/Service Transition training is integrated into the engagement.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 7 ITIL Expert Credits
• 60 PDU Credits