ITSM Consulting Workshop
Migration Technologies, Inc ("MiTECH")
Organizing for IT Services

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Program Description

This Migration Technologies Consulting as a Service ("CaaS") training program will teach the IT organization MiTECH's seven step program on how to organize IT to support the IT service needs of the business.

Deliverables include:

Who Should Attend

The Organizing for IT Services program is designed for all levels in the IT organization: including executives, managers, supervisors, team leaders, and business analysts etc. who have the responsibility for aligning the IT organization to meet the IT service needs of the business.

CaaS Engagement Duration

Successful delivery of Service Product, assumes that Service Strategy and Portfolio Management have been completed and that a key supporting ITSM processes are implemented or staged for production rollout. Engagement duration can vary based on the client organization size and MiTECH’s role in the development and implementation of the organization change effort. MITECH guides your Organization transition management team though our Seven Step Program to organizing IT for services. Working with Organization Transition Team, we transfer knowledge of proven organizational assessment, analysis, planning methods, techniques and pre-develop planning and work product templates. If required we can supplement your team with hand-on support in developing the work products. Depending on the complexity and size of the client organization, the duration of this Caas engagement can run from 6 to 12 weeks in duration.

Larger organizations may require twelve to sixteen weeks. Multiple Processes can be implemented in parallel Tracks supported by a team of ITSM Expert ITIL/ITSM Trusted Advisors. Recommend minimum ITIL V3 Foundations and Release Control & Validation/Service Transition training is integrated into the CaaS engagement. MiTECH transfers knowledge our client’s core implementation team of proven ITSM Implementation Life Cycle methods, techniques, process templates, governance strategies/metrics, organizational roles/responsibilities, and technology integration strategies/requirements.

Prerequisites

Students should hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 Foundations course.

Exam

None

Reference Material

Each student will receive a workbook.