Organizing for IT Services

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Overview

This itSM Solutions/Mitech training program will teach the IT organization how to Organize for IT Services to support the needs of the business The Organize for IT Services program is designed for all levels in the IT organization: including executives, managers, supervisors, team leaders, business analysts etc. who have the responsibility for developing and managing the relationship between IT and the business. Students must have an ITIL Foundation certificate to attend this class.

Course Outline

The Organizing for IT Services program teaches IT organizations Mitech’s seven step program on how to organize for IT services to support the service needs of the business. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Engagement Duration

Successful delivery of Service Product, assumes that Service Strategy and Portfolio Management have been completed and that a key supporting ITSM processes are implemented or staged for production rollout. Engagement duration can vary based on the client organization size and MiTECH’s role in the development and implementation of the organization change effort. MITECH guides your Organization transition management team though our Seven Step Program to organizing IT for services. Working with Organization Transition Team, we transfer knowledge of proven organizational assessment, analysis, planning methods, techniques and pre-develop planning and work product templates. If required we can supplement your team with hand-on support in developing the work products. Depending on the complexity and size of the client organization, the duration of this engagement can run from 6 to 12 weeks in duration.

Larger organizations may require twelve to sixteen weeks. Multiple Processes can be implemented in parallel Tracks supported by a team of ITSM Expert ITIL/ITSM Trusted Advisors. Recommend minimum ITIL Foundations and Release Control & Validation/Service Transition training is integrated into the engagement. MiTECH transfers knowledge our clients core implementation team of proven ITSM Implementation Life Cycle methods, techniques, process templates, governance strategies/metrics, organizational roles/responsibilities, and technology integration strategies/requirements

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 0 ITIL Expert Credits
• 0 PDU Credits