Developing the IT Service Strategy

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Overview

This itSM Solutions/Mitech training program teaches the IT organization how to design and implement a four step tactical approach that will enable them to better understand their client's business model and the services the client perceive as most valuable to their business. The Developing the IT Service Strategy program is designed for all levels in the IT organization: including executives, managers, supervisors, team leaders, business analysts etc. who have the responsibility for developing and managing the relationship between IT and the business. Students must have an ITIL Foundation certificate to attend this class.

Course Outline

The Developing the IT Service Strategy combines the delivery of the Service Strategy and Service Offerings & Agreements Intermediate certification training classes with the "how to" templates of the Mitech consulting portfolio. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Engagement Duration

Approximately four to six weeks. Recommend ITIL Foundations or Services Strategy/Service Offerings & Agreements training be integrated into the engagement.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 7 ITIL Expert Credits
• 60 PDU Credits