Developing the ITSM Tool Strategy

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Overview

This itSM Solutions/Mitech training program will teach the IT organization how to design and implement an ITSM Tool Strategy to support the needs of the business The Developing the ITSM Tool Strategy program is designed for all levels in the IT organization: including executives, managers, supervisors, team leaders, business analysts etc. who have the responsibility for developing and managing the relationship between IT and the business. Students must have an ITIL Foundation certificate to attend this class.

Course Outline

The Building the IT Services Portfolio combines the delivery of the Services Strategy Service Offerings & Agreements, or the Service Design and Planning, Protection, & Optimization Intermediate certification training classes with the "how to" templates of the Mitech consulting portfolio. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Engagement Duration

The Tooling Strategy and Design Phase take approximately six to eight weeks to complete. Larger organizations may require twelve weeks duration. Recommend ITIL Foundations or Services Strategy/Service Offerings & Agreements, or Planning, Protection, & Optimization/Service Design, or Release Control & Validation/Service Transition training is integrated into the engagement. MiTECH brings a technology assessment, gap analysis, features and functions heat-mapping tools and templates to help create the current state technology baseline. Using the baseline we help map current-state technology features and functions to ITSM process technology integration requirements identifying which tools can or cannot support process implementation requirements. Our technology architecture mapping tool is populated industry recognized technology software product descriptions mapped to ITSM Process feature and functional requirements. We help identify technology solutions that meet ITSM process and service requirements. Additional benefits from our Technology Assessment Service is identification of unused/partially implemented software tools, identification tools with duplication function/features, Identification of software tools not providing value to the business or IT. Typically our assessment findings identify that 50 to 70 percent of the software portfolio can be decommissioned

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 7 ITIL Expert Credits
• 60 PDU Credits