Developing and Implementing ITSM Processes

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Overview

This itSM Solutions/Mitech training program will teach the IT organization how to develop and implement an ITSM Processes in support of the business The Developing and Implementing ITSM Processes program is designed for all levels in the IT organization: including executives, managers, supervisors, team leaders, business analysts etc. who have the responsibility for developing and managing the relationship between IT and the business. Students must have an ITIL Foundation certificate to attend this class.

Course Outline

The Developing and Implementing ITSM Processes combines the delivery of the Services Strategy Service Offerings & Agreements, or the Service Design and Planning, Protection, & Optimization Intermediate certification training classes with the "how to" templates of the Mitech consulting portfolio. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Engagement Duration

Approximately six to eight weeks per Process Track. Larger organizations may require twelve to sixteen weeks duration per Process Tracks. Multiple Processes can be implemented in parallel Tracks over the same timeframes when supported by a team of ITSM Expert Trusted Advisors. Recommend minimum ITIL Foundations and Release Control & Validation and Service Transition training is integrated into the engagement. MiTECH transfers knowledge to our clients Core ITSM Program Implementation Team of proven ITSM Implementation Life Cycle methods, techniques, process templates, governance strategies/metrics, organizational roles/responsibilities, and technology integration strategies/requirements.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 7 ITIL Expert Credits
• 60 PDU Credits