Introduction to ITIL V3 Classroom Training - itSM Solutions® offers students the following ITIL V3 classroom and online (virtual) classroom programs to support their ITIL training needs.

Delivery Methods - Details on each instructor led classroom delivery method offered by itSM Solutions can be found at the bottom of this page.

Pricing - for each program can be found by clicking on the product names listed below followed by the link on the datasheet associated for the delivery method you are interested in. You can also register to download our price sheets by clicking on the banner to your left.

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ITIL V3 Certification Individual Training Classes	Onsite Live Instructor Classroom	Onsite Live Instructor Online	Public Live Instructor Online
Executive Overview
Foundation
Foundation Bridge
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Operational Support & Analysis
Release, Control & Validation
Service Offerings & Agreements
Planning, Protection & Optimization
Service Manager Bridge
Managing Across the Lifecycle

ITIL V3 Role Based Certification Practice Manager Training Kits	Onsite Live Instructor Classroom	Onsite Live Instructor Online
Practice Manager - Operations
Practice Manager - Transition
Practice Manager - Strategy & Design
Practice Manager - Offerings & Agreements
Practice Manager - Service Improvement

ITIL V3 Role Based Certification Expert Training Kits	Onsite Live Instructor Classroom	Onsite Live Instructor Online
Expert - Lifecycle Track
Expert - Capability Track
Expert - Mixed Track #1 - Customer Relations
Expert - Mixed Track #2 - IT Quality Assurance
Expert - Mixed Track #3 - IT Operations
Expert - Mixed Track #4 - IT Planning & Architecture

Onsite Classroom - Live Instructor

These classroom training programs are delivered onsite at a client or third party location and are targeted at IT Departments looking to train and certify a group of students in a traditional classroom setting. A minimum of six students is required to host this onsite class.

Classes includes:

• Instructor Delivery Services - itSM Solutions will provide a certified ITIL Expert to deliver the program
• Student Courseware - Each student will be receive a hard copy of the student courseware.
• Classroom or Online Exam Services - Students can take the exams on the last day of the class or direct from their PC using a web cam proctor or at a CSME testing center.
• Online Mentoring Services - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam along with the ongoing practical guidance they will need when applying ITSM best practices in a real world environment.
• PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Onsite Online - Live Instructor

These online training programs are delivered using one of the Internet's online meeting programs and are targeted at IT Departments looking to train and certify a group of individuals without any of the travel expenses (student & Instructor) normally associated with a classroom training program. A minimum of six students is required to host this online class.

Classes includes:

• Instructor Delivery Services - itSM Solutions will provide a certified ITIL Expert to deliver the program
• Student Courseware - Each student will be receive a hard copy of the student courseware.
• Classroom or Online Exam Services - Students can take the exams direct from their PC using a web cam proctor or at a CSME testing center.
• Online Mentoring Services - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam along with the ongoing practical guidance they will need when applying ITSM best practices in a real world environment.
• PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Public Online - Live Instructor

These online training programs are delivered using one of the Internet's online meeting programs and are targeted at Individuals looking to attend an ITIL V3 certification training program without any of the travel expenses normally associated with a classroom training program.

Classes includes:

• Instructor Delivery Services - itSM Solutions will provide a certified ITIL Expert to deliver the program
• Student Courseware - Each student will be receive a hard copy of the student courseware.
• Classroom or Online Exam Services - All Students will receive an exam voucher to take the exams direct from their PC using a web cam proctor or at a CSME testing center.
• Online Mentoring Services - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam along with the ongoing practical guidance they will need when applying ITSM best practices in a real world environment.
• PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.