• Each Program Includes
• IT Service Management Features
• IT Service Management Instructor Bio's

• Online Training Videos complete with the following features:
• Main Menu - Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.
• Full Motion Video - All courses feature full-motion videos of instructors using PowerPoint presentations teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
• Module and Practice Exams - Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section. APMG accredited practice exams are also included as part of the program.
• Controls - Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
• Resume - All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you were.
• Certificate of Completion - Upon successfully scoring 80% or higher on all the module exams the program will automatically create the Certificate of Completion required to sit for the exam.
• Online Student Courseware with the right to print one local copy.
• Exam Services onsite with a private proctor, online with a web cam proctor or at an accredited testing center
• Book Store Services for students looking to purchase the ITIL Library or any of the OGC complementary books.
• Pre & Post Class Online Mentoring Services from our Linkedin My ITSM Mentoring Community™
• ITIL & PDU Credits
• Discounted Value Bundles

Video Lectures and Expert Instruction

Our unique delivery simulates a one-on-one classroom environment, creating a more personal learning experience.

Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.

Practical knowledge is essential for success in a real world environment and we have chosen our instructors with this in mind - many of our instructors are business owners and have been employed in their respective fields for decades!

PowerPoint Slides and Visuals

Our courses feature PowerPoint slides to illustrate concepts and complement the expert instruction.

Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed powerpoint slides we provide. These slides are accompanied by an instructor voiceover to provide our students with a clear, efficient, and complete presentation of concepts.

Controls and Navigation

Our easy-to-use controls and table of contents navigation allow you to quickly jump to any point in the course and fully control the pace of your training.

Move through hours of in-depth content quickly and easily and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises. All courses resume where you left off last session, allowing you to learn when it is convenient for you without the hassle of remembering where you were.

Student Courseware & APMG Licensed Sample Exams

Our courses feature printable Student Workbooks for every chapter.

Our printable Student Courseware is a study tool that allows students to take their training to the next level. Workbooks can also be used electronically to quickly review powerpoint slides and training topics. The program also provides access to the APMG licensed Sample Exams so the student can get a feel for the types of questions that will be presented on the actual exam.

Review Quiz

Once a topic is completed, our built-in review quiz allows you to assess your progress and identify areas where additional study may be required.

After this assessment the student can go back give some extra attention to different subject areas within a topic if necessary. If using our online solution, the student score on each quiz is recorded so that student progress may be tracked.

Learning Zone Live Mentoring

Our solution offers interactive learning support on selected IT Certification programs across the Internet which sustains students using self-paced learning materials.

My ITSM Mentoring Community™ provides student with online and telephone access to tutors and interactive chat sessions with other students. Our certified online instructors are available to provide real-time answers to any ITSM question as you before, during and after your training.