itSM Solutions LLC

Latest News

itSM Solutions Announces ITSM Training Profiler�, a Three Step Program for Mapping Your Current IT Profile to the Domains, Roles and Training Programs of ITIL�s� Service Lifecycle
June 15, 2010 - Premier News
itSM Solutions Announces FLEXtime, a Time-Based Licensing Model for the Procurement of Self-Paced Online ITSM Training Programs
June 12, 2010 - Premier News
ITIL Expert Certification in Ninety Days Without Having to Leave Your Home or Office
May 5, 2010 - Premier News
itSM Solutions Announces ITIL® eTrainer™ - An Enterprise Class Content Distribution & Management System for Video Based ITIL V3 Training & Certification
Mar. 12, 2010 - Premier News
itSM Solutions Announces the Availability of it's ITIL V3 Foundation Training Application from the Apple App Store
Feb. 22, 2010 - Premier News
itSM Solutions Announces ITIL V3 Foundation Training From Your Apple iPhone or iTouch
Jan. 19, 2010 - Premier News
itSM Solutions Announces The ITSM Practitioner Alliance Online Support Community
Dec. 11, 2009 - Premier News
itSM Solutions and Migration Technologies Release a New Series of ITIL® V3 Consulting as a Service (CaaS)Training Workshops
Nov. 30, 2009 - Premier News
itSM Solutions Announces a New Payment Plan Program for their ITIL V3 Online Self-Paced Role Based Training Programs
Nov. 11, 2009 - Premier News
itSM Solutions Releases Role-Based, ITIL V3 Online Certification Kits for IT Professionals
Nov. 9, 2009 - Premier News
itSM Solutions Announces a FREE Trial Kit for its ITIL V3 Intermediate Self-Paced Online Training Programs
Oct. 19, 2009 - Premier News
itSM Solutions Partners with Looking Glass Development LLC to Bring Online, Self Paced Project Management Training Solutions to the ITSM Marketplace
Oct. 5, 2009 - Premier News
itSM Solutions Announces the Industry's First ITIL V3 Online Certification Referral Rewards Program
Sept. 24, 2009 - Premier News
itSM Solutions LLC Launches the Industry's First, No Commitment, Enterprise Volume Discount Program for Online ITIL V3 Certification
Sept. 24, 2009 - Premier News
Kepner-Tregoe Forms Strategic Global Alliance with itSM Solutions
Sept. 22, 2009 - Kepner-Tregoe
itSM Solutions Partners with Headway to offer Discounted ITIL Training Programs to the Unemployed
Aug. 13, 2009 - Premier News
itSM Web Solutions Announces a FREE Trial Kit for its ITIL V3 Intermediate Online Training Programs
Jul. 15, 2009 - Premier News
itSM Web Solutions Announces its Online, Self-Study ITIL V3 Certification Training Portfolio
Jul. 15, 2009 - Premier News
itSM Solutions Announces Online Training Bundles for IT Practitioners Seeking ITIL V3 Certification
Apr. 17, 2009 - Premier News
itSM Solutions Announces Subscription Pricing for its ITIL V3 Online Certification Training Library
Mar. 18, 2009 - Premier News
itSM Solutions LLC Announces Recession Buster ITIL/ITSM Training & Certification Bundles
Feb. 2, 2009 - Premier News
itSM Solutions Delivers Accredited Online Training Programs for ITIL V3 Intermediate Certification
Jan. 19, 2009 - Premier News
itSM Solutions Announces 2009 ITIL Expert Bootcamp Training Schedule
Jan. 7, 2009 - Premier News
itSM Solutions LLC Announces Online Mentor Led, ITIL V3 Classroom Training Solutions
Nov. 1, 2008 - Premier News
itSM Solutions and the IT Service Management Institute Partner to Offer ITIL V3 Training Solutions
Aug. 29, 2008 - Premier News
itSM Solutions LLC to Showcase Its ITIL Version 3 Mentored Learning Training Programs in Booth #621 at the ITSMF Fusion 08 Conference in San Francisco, CA
Aug. 26, 2008 - PRNewswire
itSM Solutions Announces ITIL Version 3 Expert BootCamp Training Schedule
Aug. 16, 2008 - Premier News
itSM Solutions LLC Announces Online V3 Practice Exams
Aug. 15, 2008 - Premier News
itSM Solutions and Career Academy Launch ITIL Version 3 Online Mentored Led Training (MLT)
May 22, 2008 - Premier News
IT adopts a service mentality
Mar. 1, 2008 - Manufacturing Business Tech
How to Get Started on ITIL
Nov. 26, 2007 - Computerworld
Who Said You Can Work in IT?
Jan. 30, 2007 - CIO Update
Whitepaper Outlines How to Transform IT Using Open Frameworks
Jan. 20, 2007 - itSM Solutions LLC
Windward Consulting Group Chooses itSM Solutions
Dec. 1, 2006 - Business Wire

ITIL V3 Certification
Foundation

Buy an eTrainer, Self-Paced, Online Class
Register for an Online, Live Instructor, Public Class

Request a Quote for an Online, Live Instructor, Onsite Class
Request a Quote for a Classroom, Live Instructor, Onsite Class

Course Description

This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

Course Outline

Day 1

Introduction
ITIL Concepts
Continuous Service Improvement
Service Operation

Day 2

Review Day 1
Service Transition
Service Design

Day 3

Review Day 2
Service Strategy
Open itSM Solutions
Review Program
Self-Study, Exam Prep.

Who Should Attend

Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Prerequisites

None.

Exam

An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through CSME.

Reference Material

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Credits Earned

2 ITIL Expert Credits
18 PDU Credits