itSM Solutions® LLC

itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).

Venue Options

Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
Click to list Public Classes and Schedules.
Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)
Click to list Onsite Classes.
Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
Click to list Webinar Classes.
Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.
Click to list Online Mentor Classes.
Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
Click to list Online Web Classes.

ITIL V3 Service Lifecycle Certification - Continual Service Improvement

Coming Q1 2009

Venue Options	Training Method	Single Student Price	Multi Student Discounts	Length	Reference Guide Courseware	Certification Exam	ITIL Expert Credits	PDU Credits
Public	Instructor led, group mentoring	$1,995	Yes	3 Days	Yes	Optional	3	22
Onsite *	Instructor led, group mentoring	N/A	Yes	3 Days	Yes	Optional	3	22
Webinar	Instructor led, group mentoring	N/A	Yes	5 Days	Yes	Optional	3	22
Online Mentor **	Online, one-on-one mentoring	$1,295	Yes	90 Day License	Online	Optional	3	22

* If you have six or more students on your team that require ITIL training and the facilities to host a class (all you need is a standard classroom with a whiteboard or flip chart) you are eligible to receive the training at your location. This venue option eliminates student travel cost in addition to potentially reducing overall training fees.
** Accreditations are pending.

Course Description

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Continual Service Improvement areas:

Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Continual Service Improvement technology related activities
Organization and technology for Continual Service Improvement
Understanding Implementation approaches, Challenges, Critical success factors and Risks

Who Should Attend

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Prerequisites

ITIL V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Exam

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through the Information Systems Examination Board (ISEB). Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.

Reference Material

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.