ITIL Lifecycle - Continual Service Improvement (CSI)

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Overview

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Continual Service Improvement practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Continual Service Improvement Book), training and examination components related to this certification.

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organization for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation Considerations
• Critical success factors and risks

Training Delivery Options

Our classroom program includes 21 hours of instructor led presentations, a student workbook plus membership in our support community - My itSM Mentoring Community™.

Our online video classroom program includes 4 hours of instructor led video presentations, an online student workbook plus membership in our support community - My itSM Mentoring Community™.

Our blended classroom program includes both the classroom and online video classroom materials plus membership in our support community - My itSM Mentoring Community™. The final delivery configuration and schedule is set by the client.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 3 ITIL Expert Credits
• 22 PDU Credits