ITIL Capability - Release, Control & Validation (RCV)

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Overview

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Release, Control & Validation practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation & Transition Books), training and examination components related to this certification.

• The importance of Service Management as a Practice & Service Transition Principles, Purpose and Objective
• The importance of ITIL Release, Control and Validation while providing service
• How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
• What are the processes, activities, methods and functions used in each of the ITIL RCV processes
• How to use and measure the ITIL RCV processes, activities and functions to achieve operational excellence
• The importance of IT Security and its contributions to ITIL Release, Control and Validation
• The technology and implementation considerations surrounding ITIL Release, Control and Validation
• Change Management as a capability to realize successful service transition
• Service Validation and Testing as a capability to assure the integrity and the quality of service transition
• Service Asset and Configuration Management as a capability to monitor the state of service transition
• Knowledge Management as part of enhancing on-going decision support and service delivery capability
• Request Fulfillment and Evaluation to assure meeting committed service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation

Training Delivery Options

Our classroom program includes 30 hours of instructor led presentations, a student workbook plus membership in our support community - My itSM Mentoring Community™.

Our online video classroom program includes 7 hours of instructor led video presentations, an online student workbook plus membership in our support community - My itSM Mentoring Community™.

Our blended classroom program includes both the classroom and online video classroom materials plus membership in our support community - My itSM Mentoring Community™. The final delivery configuration and schedule is set by the client.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 4 ITIL Expert Credits
• 38 PDU Credits