Latest News
ITIL V3 Certification
Service Capability - Service Offerings & Agreements (SOA)
Register for a "Try Before You Buy" Evaluation Kit
Buy an eTrainer, Self-Paced, Online Class
Register for an Online, Live Instructor, Public Class
Request a Quote for an Online, Live Instructor, Onsite Class
Request a Quote for a Classroom, Live Instructor, Onsite Class
Course Description
This 5 day program leads to a Certificate in ITIL V3 Service Capability Management - Service Offerings & Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are:
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Financial Management
Who Should Attend
The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle.
Prerequisites
Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 Foundations course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are attending. Click here to learn more.
Exam
An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through CSME. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded four credits towards ITIL Expert® certification upon successful completion of the exam.
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Credits Earned
- 4 ITIL Expert Credits
- 38 PDU Credits
