ITIL Capability - Planning Protection & Optimization (PPO)

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Overview

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Planning, Protection & Optimization practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Strategy & Service Design Books), training and examination components related to this certification.

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning,
• Protection and Optimization
• Capacity Management as a capability to realize successful service design
• Availability Management as a capability to realize successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity
• Management
• Information Security Management as part of the overall corporate governance framework
• Demand Management
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

Training Delivery Options

Our classroom program includes 30 hours of instructor led presentations, a student workbook plus membership in our support community - My itSM Mentoring Community™.

Our online video classroom program includes 7 hours of instructor led video presentations, an online student workbook plus membership in our support community - My itSM Mentoring Community™.

Our blended classroom program includes both the classroom and online video classroom materials plus membership in our support community - My itSM Mentoring Community™. The final delivery configuration and schedule is set by the client.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

• 4 ITIL Expert Credits
• 38 PDU Credits