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ITIL Orientation
How to Succeed with ITIL
* Pricing is per student. Multi-student discounts may apply.
Take advantage of our Multiple Students Pricing Options and save BIG!
** If you have six or more students on your team that require ITIL training and the facilities to host a class (all you need is a standard classroom with a whiteboard or flip chart) you are eligible to receive the training at your location. This venue option eliminates student travel cost in addition to potentially reducing overall training fees.!
*** Take advantage of The Benefits of V3 Online Training and save up to %75!
Take advantage of our Multiple Students Pricing Options and save BIG!
** If you have six or more students on your team that require ITIL training and the facilities to host a class (all you need is a standard classroom with a whiteboard or flip chart) you are eligible to receive the training at your location. This venue option eliminates student travel cost in addition to potentially reducing overall training fees.!
*** Take advantage of The Benefits of V3 Online Training and save up to %75!
Course Description
This "how to" workshop is designed to teach IT executives and senior-level managers the skills they need to achieve ITSM success. Highlights of the program include reviewing case studies from across the world to better understand what others have done to define, document and obtain a return on investment from ITSM.
Course Outline
- Day 1
- ITIL Landscape
- Transforming IT - Linking IT to the Value Chain
- Translating ITIL Terms into Common English and Mapping ITIL Processes to Business Objectives and Functions
- Success Traits
- Exploring why two-thirds of those who examine ITIL have had successful implementations
- Debunking popular ITIL "urban legends"
- Managing for Success
- Establishing the Framework for ITIL Process Implementation
- Understanding Related Best Practices
- Communicating Success
- Preparing for the Project Plan
- Learning How to Communicate
- Successful Process Establishment
- Process Planning and Implementation Concepts
- Setting the Stage for Successful Process Implementation
- Day 2
- Assessing Success
- Answering the Question "Where are we now?"
- Measuring Success
- An Adaptable Method for Developing Goals & Supporting Metrics
- Setting the Stage for Successful Process Management and Optimization
- Assuring Success
- Assuring Success by Managing Process Quality
- Underpinning Success
- Structuring Internal IT Support
- Setting the Stage for ITIL Process Integration
- Planning for Success
- Create your own ITIL implementation "road map for success"
Who Should Attend
IT executives, process owners, project managers, process implementation team and managers responsible for the successful implementation of ITSM processes.
Prerequisites
None
Exam
None
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.