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ITIL V2 Implementation Workshop
Availability, Capacity & Continuity Management
Course Description
This "how to" workshop helps IT practitioners acquire the skills to plan and implement the Plan & Improve process areas (Availability, Capacity & Continuity Management). Delivered over four days the course features lectures, discussion, team exercises and quizzes. Highlights of the program include producing a Plan and Improve process design, integration and technology requirements plan.
Course Outline
- Day 1
- Continuous Service Improvement
- ITSM Concepts
- Process Maturity Framework
- Process Concepts
- Project Concepts
- Process Guides
- Goal-Question-Metric (GQM)
- GQM Lab
- Availability Management - Activity Review
- Day 2
- Availability Level Management - Managing Activities
- Availability Level Management - Organizing Activities
- Availability Level Management - Optimizing Activities
- Availability Level Management - Lab
- Capacity Management - Activity Review
- Day 3
- Capacity Management - Managing Activities
- Capacity Management - Organizing Activities
- Capacity Management - Optimizing Activities
- Capacity Management - Lab
- IT Service Continuity Management - Activity Review
- Day 4
- IT Service Continuity Management - Managing Activities
- IT Service Continuity Management - Organizing Activities
- IT Service Continuity Management - Optimizing Activities
- IT Service Continuity Management - Lab
- Communications Planning
- Process Integration
Who Should Attend
Process owners, project managers, process implementation team and managers responsible for the successful implementation of ITSM processes.
Prerequisites
Participants must hold a ITIL Foundation Certificate.
Exam
None
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Credits Earned
- 0 ITIL Expert Credits
- 0 PDU Credits
