itSM Solutions® LLC

itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).

Venue Options

Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
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Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)
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Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
Click to list Webinar Classes.
Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.
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Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
Click to list Online Web Classes.

ITIL V3 Managing Across the Lifecycle Certification

Coming Q1 2009

Venue Options	Training Method	Single Student Price	Multi Student Discounts	Length	Reference Guide Courseware	Certification Exam	ITIL Expert Credits	PDU Credits
Public	Instructor led, group mentoring	$2,995	Yes	5 Days	Yes	Optional	5	38
Onsite *	Instructor led, group mentoring	N/A	Yes	5 Days	Yes	Optional	5	38
Online Mentor **	Online, one-on-one mentoring	$2,295	Yes	90 Day License	Online	Optional	5	38

* If you have six or more students on your team that require ITIL training and the facilities to host a class (all you need is a standard classroom with a whiteboard or flip chart) you are eligible to receive the training at your location. This venue option eliminates student travel cost in addition to potentially reducing overall training fees.
** Accreditations are pending.

Course Description

This hands on program in a Certificate in ITIL V3 Service Management - Managing Across the Lifecycle. This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. The Managing Across the Lifecycle subject areas are:

Introduction to IT Service Management Business & Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Managerial Functions
Understanding Organizational Challenges
Lifecycle Project Assessment
Understanding Complementary Industry Guidance

Who Should Attend

The Managing Across the Lifecycle program will be of interest to candidates who wish to complete the Lifecycle and Capability streams that will enable them to obtain an ITIL® Expert certification in IT service management.

Prerequisites

ITIL V3 Foundation Certificate in IT Service Management, 17 credits from previous certification classes along with IT or ITSM operational experience.

Exam

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through the Information Systems Examination Board (ISEB). Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded five credits towards ITIL Expert® certification upon successful completion of the exam.

Reference Material

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.