• Classroom Training
• Self-Study Training
• Blended Training
• White Label Training
• Training Programs
• Products & Pricing
• Special Offers
• Instructor Bio's
• Demos
• Case Studies & Guides
• Corporate & Reseller Programs
• Mentoring Communities
• Exams

itSM Solutions LLC
ITIL® & ITSM Classroom Training Programs

Introduction to ITIL® & ITSM Classroom Training

ITIL & ITSM classroom certification programs are delivered by an accredited instructor to groups of students assembled in a physical or virtual (webinar) classroom. Exam options includes onsite with proctor (typically at the end of the last day of training), online at a student's PC using a web cam proctor or at an examination institute testing center.

The Three T's and one R of ITIL and ITSM Training

There are four basic things training coordinators need to think about when connecting a student with an training delivery method.

The first is Training budget. It makes no sense to go shopping at Tiffany's if you only have a dollar in your pocket.

The second is Travel. Most companies have put a hold on travel until the economy gets better. My gut tells me that even when it gets better there will still be a hold on it especially when management discovers that things still get done without people jumping on airplanes.

The third is Time out of the office. The downturn in the economy has forced companies into a position of doing more with less. With that being the case it's almost impossible for anyone to leave for a couple of days let alone a week.

The fourth is Return on Investment (ROI). That is, if employers (or wives/husbands) are paying for the training they want some assurance that the student will pass the exam on the first try and that he or she will return with knowledge they can be used on the job.

Classroom training options include:

• Public, open enrollment classes delivered in a training center to a group of students
• Public, open enrollment virtual (webinar) classes delivered online to a group of students
• Corporate classes delivered onsite to a group of six or more students
• Corporate virtual classes delivered online to a group of six or more students
• Courseware licensing programs for IT organizations looking to deliver their own program

Classroom Training Budget & Productivity Impact

• Training Budget - This is the most expensive solution on the market today due to its expense structure (venue, instructor, operational overhead etc.)
• Travel Budget - Unless you can find a virtual or locally hosted class some travel dollars will be required.
• Time out of the Office - Plan anywhere from 1 to 5 day depending on the program.
• Content Retention / Exam Pass - This is one of those depend situations. That is, if the instructor is good and the student follows all the rules (i.e., reads the corresponding books, studies in the evening etc.) the likelihood of passing the exam is in alignment with the average international pass rates for all programs.

Certification Programs

ITIL® Foundation Certification (3 days)

The foundation-level certification program targets IT professionals looking to become a general practitioner in the practice of IT Service Management. While these practitioners have a general understanding of ITSM, they have a limited knowledge of any specific process, function or service lifecycle area. This is the first stop for those looking to become ITSM Specialists, Practice Managers or Experts. Although not required, candidates are highly encouraged to complete a classroom or online program prior to sitting for the exam. The exam is forty question multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded two ITIL credits and in most cases 18 PDU's upon successful completion of the Foundation exam.

ITIL® Intermediate Certification - Lifecycle Track (3 days per class)

The lifecycle certification series targets individuals looking to specialize in one or more of the five ITIL® Lifecycle practice areas. Historically, these roles involve individuals from the Planning, Design and Improvement areas within the IT Engineering, Application and Project/Program Management organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Lifecycle exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 22 PDU's every time they successfully complete a Lifecycle exam. Lifecycle certification classes include: Service Operation (SO), Service Transition (ST), Service Design (SD), Service Strategy (SS), Continual Service Improvement (CSI).

ITIL® Intermediate Certification - Capability Track (5 days per class)

The capability certification series targets individuals looking to specialize in one or more of the four ITIL® Capability practice areas. Historically, these roles involve individuals from the service implementation, maintenance and support areas within the IT Implementation and Operations organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Capability exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 38 PDU's every time the successfully complete a Capability exam. Capability certification classes include: Operational Support & Analysis (OSA), Release Control & Validation (RCV), Planning, Protection & Optimization (PPO), Service Offerings & Agreements (SOA).

ITIL® Expert Capstone Certification (5 days)

The expert certification program leads to the ITIL® V3 Service Manager Expert certificate. This capstone certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. Candidates must have accumulated 17 ITIL® credits by completing a series of Lifecycle or Capability certification programs to qualify to sit for the exam. The exam is an eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center Candidates will be awarded five ITIL® credits and in most cases 38 PDU's upon successful completion of the MALC exam. Expert certification class: Managing Across the Lifecycle (MALC)

ISO/IEC 20000 Foundation Certification (2 days)

The ISO/IEC20000 Foundation course is the entry level course for ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises.

ISO/IEC 20000 Auditor Certification (2 days)

The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises

ISO/IEC 20000 Consultant Certification (3 days)

The ISO/IEC20000 Consultant course provides experience-based guidelines and concepts regarding implementing ISO/IEC20000, with special emphasis on the organizational management of change. This will allow for the development of essential skills to support the decision-making process and allow for the drawing up of a detailed implementation approach for the participant's organization. An interactive approach is used combining lecture, discussion and exercises

CobiT Foundation Certification (3 days)

The IT Governance Foundation course provides an overview of the main concepts of IT Governance according to CobiT and how they can be applied. Control Objectives for Information and Related Technology (CobiT) is an IT Governance, control framework and maturity model. CobiT's purpose is to align IT resources with an enterprise's business objectives so services and information, when delivered, meet quality, fiduciary and security needs. It is also intended as a mechanism to balance IT risks and returns through an interactive approach combining lecture, discussion and exercises

How to Build a CMDB (2 days)

The CMDB is one of the most powerful concepts from the ITSM arsenal. Learn how to build a CMDB that makes sense for your IT organization. You've heard all the hype about how this tool or that tool will help you establish a CMDB quickly, but how are you going to decide what you are going to put in it? Where do you start ? What is the difference between a Configuration Management Database and an Asset Database? Can I use the asset database for configuration management? What is a Configuration Item? How do I define one? What are the relationships I need to consider for CI's? What are attributes and how do they fit into the CI definition?

These questions and others are explored and options developed for your case. We will help you establish a plan and goals for your CMDB through a workshop designed to help you through the steps. We will reference industry best practices combined with years of experience to help you realize the best options for your CMDB requirement.

Polestar™ ITIL Simulation (1 day)

This highly-interactive simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice in your organization. Facilitated in the fast world of global online retail, Polestar™ ITSM brings to life the behavioral and process issues faced by IT organizations. This is done through a realistic scenario to which participants can directly relate to and have actual experience of. This unique experiential learning approach causes breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience. This class is targeted at senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in experiencing ITSM and ITIL in a real time operating environment.

Class Configuration

Each classroom training program includes:

• 1 to 5 days (program dependent) of instructor led delivery
• Student courseware which includes checkpoints and APMG accredited sample exams
• Membership in the Linkedin based ITIL® support community My ITSM Mentoring Community™
• Online, onsite or testing center exam services (priced separately unless otherwise stated)
• ITIL® & PDU Credits for certain classes

Pricing

• ITIL Open Enrollment Per Student Pricing (includes exam)
• Foundation - $1,900
• Lifecycle Intermediates - $2,100
• Capability Intermediates $2,900
• Managing Across the Lifecycle - $2,900
• ITIL, ISO/IEC 20000, Cobit or PoleStar Simulation Multi-Student Onsite or Online Private Programs
• Call 401-764-0720 or email sales@itsmsolutions.com for pricing information

Next Step Actions

• Test Drive our Courseware
• Test Drive our Instructor
• Read our Client Testimonials
• Register to Download our ITIL® Training Guide
• Register to Receive the Disney Case Study
• Register for a Public, Open Enrollment Online Class
• Request a Class with Onsite Delivery
• Request more information

itSM Solutions LLC
ITIL® Self-Study Training Videos

Introduction to ITIL® Self-Study Training Videos

ITIL® self-study training videos certification programs are delivered online using a self-paced, streaming video delivery format with support from our ITIL Experts operating within our Linkedin based My ITSM Mentoring Community™. Exams can be delivered onsite, online to a student's PC using a web cam proctor or at an examination institute testing center.

The Three T's and one R of ITIL Training

There are four basic things training coordinators need to think about when connecting a student with an ITIL® training delivery method.

The first is Training budget. It makes no sense to go shopping at Tiffany's if you only have a dollar in your pocket.

The second is Travel. Most companies have put a hold on travel until the economy gets better. My gut tells me that even when it gets better there will still be a hold on it especially when management discovers that things still get done without people jumping on airplanes.

The third is Time out of the office. The downturn in the economy has forced companies into a position of doing more with less. With that being the case it's almost impossible for anyone to leave for a couple of days let alone a week.

The fourth is Return on Investment (ROI). That is, if employers (or wives) are paying for the training they want some assurance that the student will pass the exam on the first try and that he or she will return with knowledge they can be used on the job.

Classroom Training Budget & Productivity Impact

• Training Budget - This delivery method tends to be the least expensive as everything (lectures, courseware, mentoring & exams) is delivered online.
• Travel Budget - This delivery method has zero impact on the travel budget
• Time out of the Office - Dependent on how the students structure their self-study schedule this delivery method may or may not require any time out of the office.
• Content Retention / Exam Pass - This program provides a lot of one-on-one online support to help students retain the content and pass the exam on the first try. Our experience with this approach is showing pass rates and scores significantly above the international pass rate and scores.

Certification Programs

ITIL® Foundation Certification (3 days)

The foundation-level certification program targets IT professionals looking to become a general practitioner in the practice of IT Service Management. While these practitioners have a general understanding of ITSM, they have a limited knowledge of any specific process, function or service lifecycle area. This is the first stop for those looking to become ITSM Specialists, Practice Managers or Experts. Although not required, candidates are highly encouraged to complete a classroom or online program prior to sitting for the exam. The exam is forty question multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded two ITIL credits and in most cases 18 PDU's upon successful completion of the Foundation exam.

ITIL® Intermediate Certification - Lifecycle Track

The lifecycle certification series targets individuals looking to specialize in one or more of the five ITIL® Lifecycle practice areas. Historically, these roles involve individuals from the Planning, Design and Improvement areas within the IT Engineering, Application and Project/Program Management organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Lifecycle exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 22 PDU's every time they successfully complete a Lifecycle exam. Lifecycle certification classes include: Service Operation (SO), Service Transition (ST), Service Design (SD), Service Strategy (SS), Continual Service Improvement (CSI).

ITIL® Intermediate Certification - Capability Track

The capability certification series targets individuals looking to specialize in one or more of the four ITIL® Capability practice areas. Historically, these roles involve individuals from the service implementation, maintenance and support areas within the IT Implementation and Operations organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Capability exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 38 PDU's every time the successfully complete a Capability exam. Capability certification classes include: Operational Support & Analysis (OSA), Release Control & Validation (RCV), Planning, Protection & Optimization (PPO), Service Offerings & Agreements (SOA).

ITIL® Expert Certification - Capstone Class- Managing Across the Lifecycle

The expert certification program leads to the ITIL® V3 Service Manager Expert certificate. This capstone certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. Candidates must have accumulated 17 ITIL® credits by completing a series of Lifecycle or Capability certification programs to qualify to sit for the exam. The exam is an eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center Candidates will be awarded five ITIL® credits and in most cases 38 PDU's upon successful completion of the MALC exam. Expert certification class: Managing Across the Lifecycle (MALC)

Class Configuration

Each Intermediate training program includes:

• 60 Days online access to instructor lectures on video from your PC or Apple mobile device
• Printable, online student courseware, workbook, syllabus aligned training guides, checkpoints and sample exams
• Membership in the Linkedin based ITIL® support community My ITSM Mentoring Community™
• Online, onsite or testing center exam services
• ITIL® & PDU Credits

Pricing

• Individual Classes
• Foundation $250
• Lifecycle Intermediate Classes $510 per class
• Capability Intermediate Classes $700 per class
• Managing Across the Lifecycle $700
• Multi-Class Value Bundles
• 2 or more classes - 20% off retail price (use coupon code 20Percent)
• 3 or more classes - 25% off retail price (use coupon code 30Percent)
• 4 or more classes - 30% off retail price (use coupon code 40Percent)
• ITIL Expert Bundles - $1,995 (Lifecycle, Capability or Mixed Configurations)
• Onsite, Online Web Cam or Testing Center Exams
• Foundation $200
• Lifecycle Intermediate Exam $275 per class
• Capability Intermediate Exam $275 per class
• Managing Across the Lifecycle Exam $275

Next Step Actions

• Test Drive our Courseware
• Test Drive our Videos
• Read our Client Testimonials
• Register to Download our ITIL® Training Guide
• Register to Receive the Disney Case Study
• Purchase a Foundation Video Class
• Purchase a Lifecycle Class Video Class
• Purchase a Capability Class Video Class
• Purchase a Managing Across the Lifecycle Class
• Purchase a Lifecycle Expert Bundle
• Purchase a Capability Expert Bundle
• Purchase a Mixed Expert Bundle
• Purchase Exam Vouchers
• Purchase a 15 Day Class Extension
• Request more information

itSM Solutions LLC
ITIL® Intermediate Blended Learning Certification Training

Introduction to ITIL® Blended Learning Training

ITIL® blended learning training programs use accredited online self-paced video training programs combined with online or onsite instructor led review sessions and student management services to help students prepare for ITIL's Intermediate certifications. Exams can be delivered onsite, online to a student's PC or at an examination institute testing center.

The Three T's and one R of ITIL Training

There are four basic things training coordinators need to think about when connecting a student with an ITIL® training delivery method.

The first is Training budget. It makes no sense to go shopping at Tiffany's if you only have a dollar in your pocket.

The second is Travel. Most companies have put a hold on travel until the economy gets better. My gut tells me that even when it gets better there will still be a hold on it especially when management discovers that things still get done without people jumping on airplanes.

The third is Time out of the office. The downturn in the economy has forced companies into a position of doing more with less. With that being the case it's almost impossible for anyone to leave for a couple of days let alone a week.

The fourth is Return on Investment (ROI). That is, if employers (or wives) are paying for the training they want some assurance that the student will pass the exam on the first try and that he or she will return with knowledge they can be used on the job.

Classroom Training Budget & Productivity Impact

• Training Budget - With minimal instructor and venue expense, this delivery method tends to price out 50 to 75% less than traditional classroom training.
• Travel Budget - If the instructor led review session is delivered online the impact to the budget is zero. If delivered onsite at a client location, the impact will only be that of the instructors two day delivery schedule
• Time out of the Office - Two days for all Intermediate programs.
• Content Retention / Exam Pass - This program provides a lot of one-on-one support to help students retain the content and pass the exam on the first try. Like the self-paced video programs we are seeing pass rates significantly above the international pass rate.

Certification Programs

ITIL® Intermediate Certification - Lifecycle Track

The lifecycle certification series targets individuals looking to specialize in one or more of the five ITIL® Lifecycle practice areas. Historically, these roles involve individuals from the Planning, Design and Improvement areas within the IT Engineering, Application and Project/Program Management organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Lifecycle exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 22 PDU's every time they successfully complete a Lifecycle exam. Lifecycle certification classes include: Service Operation (SO), Service Transition (ST), Service Design (SD), Service Strategy (SS), Continual Service Improvement (CSI).

ITIL® Intermediate Certification - Capability Track

The capability certification series targets individuals looking to specialize in one or more of the four ITIL® Capability practice areas. Historically, these roles involve individuals from the service implementation, maintenance and support areas within the IT Implementation and Operations organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Capability exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 38 PDU's every time the successfully complete a Capability exam. Capability certification classes include: Operational Support & Analysis (OSA), Release Control & Validation (RCV), Planning, Protection & Optimization (PPO), Service Offerings & Agreements (SOA).

ITIL® Expert Certification - Capstone Class- Managing Across the Lifecycle

The expert certification program leads to the ITIL® V3 Service Manager Expert certificate. This capstone certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. Candidates must have accumulated 17 ITIL® credits by completing a series of Lifecycle or Capability certification programs to qualify to sit for the exam. The exam is an eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center Candidates will be awarded five ITIL® credits and in most cases 38 PDU's upon successful completion of the MALC exam. Expert certification class: Managing Across the Lifecycle (MALC)

Class Configuration

Each Intermediate training program includes:

• 60 Days online access to instructor lectures on video from your PC or Apple mobile device
• 2 day student scheduled attendance in an instructor led class and exam review session
• Printable, online student courseware, workbook, syllabus aligned training guides, checkpoints and sample exams
• Membership in the Linkedin based ITIL® support community My ITSM Mentoring Community™
• Online, onsite or testing center exam services
• ITIL® & PDU Credits

Pricing

• Single Student $999 per class
• Six or More Students $774 per student per class
• Onsite, Online Web Cam or Testing Center Exams $275 per student per class

Next Step Actions

• Test Drive our Courseware
• Test Drive our Videos
• Read our Client Testimonials
• Register to Download our ITIL® Training Guide
• Register to Receive the Disney Case Study
• Register for a Lifecycle Class with Online Delivery
• Register for a Capability Class with Online Delivery
• Register for a Managing Across the Lifecycle Class with Online Delivery
• Request a Class with Onsite Delivery
• Request more information

itSM Solutions LLC
ITIL® Accredited White Label Training Content

itSM Solutions offers training coordinators and resellers the opportunity to offer private label versions of its accredited classroom (cTrainer™), Blended Classroom (bTrainer™), Self Paced Video (eTrainer™) and Mobile, Self Paced Video (mTrainer™) training programs.

Content Options

Courseware for Classroom or Virtual Classroom (webex) programs:

• Accredited courseware including checkpoints, sample exams, instructor guides and online, train-the trainer services
• Assistance in registering as an itSM Solutions Authorized Training Affiliate (ATA) or an Accredited Training Organization (ATO) with the examination institute CSME
• Assigned business development resource to assist with sales & marketing activities including web site setup and Google ad word campaign services
• PDU Credits

Content & Private Portal for Self Paced or Blended Learning Training Programs:

• Accredited online video training programs that can be delivered to any PC or Apple mobile device. Video programs include:
• Instructor lectures on video (60 day per class licensing with ability to sell extensions)
• Printable, online student courseware, workbook, checkpoints and sample exams
• Syllabus aligned training guides
• Membership in our Linkedin based ITIL® support community My ITSM Mentoring Community™ or the support to create one of your own
• PDU Credits
• Branded portal for student enablement, monitoring and reporting
• Assistance in registering as an itSM Solutions Authorized Training Affiliate (ATA) or an Accredited Training Organization (ATO) with the examination institute CSME
• Assigned business development resource to assist with sales & marketing activities including web site setup and Google ad word campaign services
• Certification Programs

ITIL® Certification Programs

ITIL® Foundation Certification

The foundation-level certification program targets IT professionals looking to become a general practitioner in the practice of IT Service Management. While these practitioners have a general understanding of ITSM, they have a limited knowledge of any specific process, function or service lifecycle area. This is the first stop for those looking to become ITSM Specialists, Practice Managers or Experts. Although not required, candidates are highly encouraged to complete a classroom or online program prior to sitting for the exam. The exam is forty question multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded two ITIL credits and in most cases 18 PDU's upon successful completion of the Foundation exam.

ITIL® Intermediate Certification - Lifecycle Track

The lifecycle certification series targets individuals looking to specialize in one or more of the five ITIL® Lifecycle practice areas. Historically, these roles involve individuals from the Planning, Design and Improvement areas within the IT Engineering, Application and Project/Program Management organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Lifecycle exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 22 PDU's every time they successfully complete a Lifecycle exam. Lifecycle certification classes include: Service Operation (SO), Service Transition (ST), Service Design (SD), Service Strategy (SS), Continual Service Improvement (CSI).

ITIL® Intermediate Certification - Capability Track

The capability certification series targets individuals looking to specialize in one or more of the four ITIL® Capability practice areas. Historically, these roles involve individuals from the service implementation, maintenance and support areas within the IT Implementation and Operations organizations. Candidates must hold a ITIL® V3 Foundation certificate plus successfully complete a classroom or online training program to sit for the Capability exams. The exams are eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center. Candidates will be awarded four ITIL® credits and in most cases 38 PDU's every time the successfully complete a Capability exam. Capability certification classes include: Operational Support & Analysis (OSA), Release Control & Validation (RCV), Planning, Protection & Optimization (PPO), Service Offerings & Agreements (SOA).

ITIL® Expert Capstone Class

leads to the ITIL® V3 Service Manager Expert certificate. This capstone certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. Candidates must have accumulated 17 ITIL® credits by completing a series of Lifecycle or Capability certification programs to qualify to sit for the exam. The exam is an eight question complex multiple choice and can be taken in a classroom, online with a web cam proctor or in an examination institute testing center Candidates will be awarded five ITIL® credits and in most cases 38 PDU's upon successful completion of the MALC exam. Expert certification class: Managing Across the Lifecycle (MALC)

Pricing

• Call (401) 764-0720 or email sales@itsmsolutions.com

Next Step Actions

• Test Drive our Courseware
• Test Drive our Videos
• Read our Client Testimonials
• Register to Download our ITIL® Training Guide
• Register to Receive the Disney Case Study
• Request more information

itSM Solutions is a thought leader in the delivery of classroom, video classroom and blended learning classroom training programs. In all cases, the content and delivery are the same. Our classroom program represent a one to many model whereas our online videos programs represent a one-on-one model. Our blended programs combine online video training with a scheduled instructor led review session. Samples of our programs and courseware can be found by clicking on the thumbnails below.

Video Trainer Features

• Main Menu
  Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.


• PowerPoint
  Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...


• Controls
  Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.


• Full Motion Video
  All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.


• Review Exercises
  Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.


• Resume
  All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where.


• Certificate of Completion
  itSM Solutions is recognized worldwide for its ITSM training curriculums. Upon successful completion of our program, you will automatically receive an itSM Solutions Certificate of Completion.


• My itSM Mentoring Community
  Our certified online mentors are available to provide real-time answers to your ITSM questions before, during and after the training.

Students have the option to schedule their exams through itSM Solutions or work with the examination institute of their choice. Details on the exams and the examination process can be found by clicking on the thumbnails below.

Corporate Training Programs

itSM Solutions offers corporate clients the opportunity to purchase turn-key training solutions or build one of their own using itSM Solutions training materials. More information including pricing can be obtained by contacting sales@itsmsolutions.com

Reseller Programs

Organizations looking to become reseller partners have the following options available to them:

Authorized Training Affiliate (ATA)
In this model, the reseller or corporation leverages itSM's Accredited Training Organization (ATO) to deliver itSM's training programs to its client base. With this model itSM is responsible for all back office activities including content development, fees paid to the examination institute, exams and quality management programs while the reseller is responsible for managing all student activities. ATA partners are required by APMG to acknowledge its partnership with itSM in any of its marketing materials.

Accredited Training Organization (ATO)
In this model the reseller registers with an examination institute to become its own Accredited Training Organization (ATO) using itSM's content. With this model itSM is responsible for content development and management while the reseller is responsible for fees paid to the examination institute, exams along with student and quality management programs. ATO's are free to use a co-branded or white label version of the products and are not required to recognize the supplier of the content in any of their marketing literature.

More information including pricing can be obtained by contacting sales@itsmsolutions.com

ONLINE
SELF-PACED VIDEO TRAINING
Bundle Up and Save!

ITIL® Practitioner Bundles - Save up to 30%

• 2 Pack Bundle - Select any 2 ITIL Intermediate classes then contact sales@itsmsolutions.com for coupon code.
• 3 Pack Bundle - Select any 3 ITIL Intermediate classes then contact sales@itsmsolutions.com for coupon code.
• 4 Pack Bundle - Select any 4 ITIL Intermediate classes then contact sales@itsmsolutions.com for coupon code.

ITIL® Expert Bundle - $1,995
Bundle Includes (select one bundle):

• 7 Pack Lifecycle Bundle - (Foundation+SS+SD+ST+SO+CSI+MALC)
• 7 Pack Capability Bundle - (Foundation+OSA+RCV+SOA+PPO+CSI+MALC)
• 7 Pack Mixed Bundle - (Foundation+Mix any 5 classes + MALC)

ITIL® Exam Value Bundles - Save up to $50 per exam

• 3 pack Intermediate Exam Bundle - $825
• 4 pack Intermediate Exam Bundle - $1,100
• 5 pack Intermediate Exam Bundle - $1,375
• 6 pack Intermediate Exam Bundle - $1,650

Overview

itSM Solutions offers students a series of role-based value bundles that enable them to become certified as ITIL Practitioners or Experts in the practice of IT Service Management (ITSM).

In the past, IT professionals operating in silo based IT organizations primarily aligned themselves around ITIL's Foundation certification. The current shift to shared utility based architectures and applications (i.e., cloud computing, Software as a Service etc.) is forcing individuals to add additional certifications to their resume to increase their value in terms of the support services or billable hours they can deliver to a corporation or IT integrator.

The itSM Solutions value bundle training programs provide IT professionals with low cost access to multi-pack training and certification bundles that enable them to become certified as ITIL Practitioners or Experts. With itSM online self-paced value bundles, students will no longer have to budget thousands of dollars for individual certification courses, or spend valuable time away from the office.

Value Bundle subscription includes:

• On-Demand Video Based Training with Online Mentoring Support
• 60 days access to each course in the bundle. License for each course begins after first login to that course
• Printable workbooks and course reviews
• Career & Exam assistance services
• 40+% savings off regular retail prices

Course Features:

Video Lectures and Expert Instruction

Our unique delivery simulates a one-on-one classroom environment, creating a more personal learning experience.

Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.

Practical knowledge is essential for success in a real world environment and we have chosen our instructors with this in mind - many of our instructors are business owners and have been employed in their respective fields for decades!

PowerPoint Slides and Visuals

Our courses feature PowerPoint slides to illustrate concepts and complement the expert instruction.

Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed powerpoint slides we provide. These slides are accompanied by an instructor voiceover to provide our students with a clear, efficient, and complete presentation of concepts.

Controls and Navigation

Our easy-to-use controls and table of contents navigation allow you to quickly jump to any point in the course and fully control the pace of your training.

Move through hours of in-depth content quickly and easily and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises. All courses resume where you left off last session, allowing you to learn when it is convenient for you without the hassle of remembering where you were.

Student Courseware & APMG Licensed Sample Exams

Our courses feature printable Student Workbooks for every chapter.

Our printable Student Courseware is a study tool that allows students to take their training to the next level. Workbooks can also be used electronically to quickly review powerpoint slides and training topics. The program also provides access to the APMG licensed Sample Exams so the student can get a feel for the types of questions that will be presented on the actual exam.

Review Quiz

Once a topic is completed, our built-in review quiz allows you to assess your progress and identify areas where additional study may be required.

After this assessment the student can go back give some extra attention to different subject areas within a topic if necessary. If using our online solution, the student score on each quiz is recorded so that student progress may be tracked.

Learning Zone Live Mentoring

Our solution offers interactive learning support on selected IT Certification programs across the Internet which sustains students using self-paced learning materials.

My ITSM Mentoring Community™ provides student with online and telephone access to tutors and interactive chat sessions with other students. Our certified online instructors are available to provide real-time answers to any ITSM question as you before, during and after your training.

Who Should Attend

IT professionals looking to advance their careers and pay grades by obtaining multiple IT Service Management (ITIL®) certifications.

Prerequisites

ITIL Intermediate Classes (Lifecycle or Capability) - ITIL Foundation Certificate

ITIL Managing Across the Lifecycle - Foundation Certificate plus 17 ITIL Credits from passing Lifecycle or Capability exams

Exam

Students have the option to purchase an exam voucher from itSM Solutions or direct from an APMG accredited examination institute (EI).

ITIL - (Accreditor: APMG)
ITIL (Information Technology Infrastructure Library) consists of a series of books that provide guidance on the quality delivery of IT services in the context of a five phase service lifecycle. ITIL is supported by a comprehensive qualification scheme for individual certification along with a network of accredited training, consulting and technology providers. Certifications include:

• Foundation
• Lifecycle Intermediate / Practitioner - 5 certifications
• Capability Intermediate / Practitioner - 4 certifications
• Expert - certification achieved once a student completes a Lifecycle, Capability or Mixed practitioner track plus the capstone class Managing Across the Lifecycle
• Master - In operational beta. Qualification include an ITIL Expert certification plus at least five years' experience in leadership, managerial, or higher management advisory levels

ISO/IEC20000 - (Accreditor: APMG)
ISO/IEC 20000 is an industry standard for IT Service Management organizational certification. As a standard, ISO 20000 defines the requirements to deliver managed services using best practice frameworks like ITIL, ISO 9001, ISO 27001 and MOF. It also provides auditors with a documented standard to use for measuring compliance. Certifications include:

• Foundation
• Consultant
• Auditor

CobiT (ISACA) - (Accreditor: ISACA)
CobiT (Control Objectives for Information and related Technology) is a business-oriented set of standards for guiding management in the sound use of information technology. Cobit includes resources such as an executive summary, a framework, control objectives, audit guidelines, an implementation tool set, management guidelines and reference materials. Certifications include:

• Foundation

Detailed information for each training method can be found by clicking on the thumbnails or links listed below.

Accredited certification programs delivered in a classroom or virtual classroom (webinar) by an accredited instructor. Certification Programs ITIL® ISO/IEC 20000 CobiT® Prince2® Polstar® ITIL Simulation

Accredited video certification programs delivered online to a student's PC. Certification Programs ITIL®

Accredited certification programs delivered using a unique combination of online self-paced videos + instructor led course and exam prep review sessions. Certification Programs ITIL®

Accredited video certification programs delivered online to your Apple iPad®, iPhone® or iPodtouch®. Certification Programs ITIL®