Kepner-Tregoe (KT)
ITSM Problem Solving & Decision Support Training
KT Situation Appraisal

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Course Overview

When confronted with difficult problems, important decisions, and the need for successful actions, you can't just make a "best guess" and hope for a positive outcome. Hunches, instinct, and pure intuition may occasionally be inspiring, but they more often lead to unforeseen difficulties.

Situation Appraisal is used to clarify issues, set priority and plan appropriate resolutions. When confusion is mounting, the correct approach is unclear, or priorities overwhelm plans, use Situation Appraisal.

Who Should Attend

Situation appraisal is designed for all levels in the organization: executives, managers, supervisors, team leaders, operators, maintenance, engineers and technicians.

Prerequisites

None

Exam

None

Reference Material

This course is online.