Kepner Tregoe - IT Problem Analysis

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Overview

When confronted with difficult problems, important decisions, and the need for successful actions, you can't just make a "best guess" and hope for a positive outcome. Hunches, instinct, and pure intuition may occasionally be inspiring, but they more often lead to unforeseen difficulties.

Problem Analysis is used to find the cause of a positive or negative deviation. When people, machinery, systems, or processes are not performing as expected, Problem Analysis provides a structured process to identify and verify the cause.

Who Should Attend

Problem Analysis is designed for all levels in the organization: executives, managers, supervisors, team leaders, operators, maintenance, engineers and technicians.

Prerequisites

None

Exam

None

Reference Material

This course is online

Credits Earned

None