Kepner-Tregoe (KT)
ITSM Problem Solving & Decision Support Training
KT Decision Analysis

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Course Overview

When confronted with difficult problems, important decisions, and the need for successful actions, you can't just make a "best guess" and hope for a positive outcome. Hunches, instinct, and pure intuition may occasionally be inspiring, but they more often lead to unforeseen difficulties.

Decision Analysis is used for making choices. When a choice is not clear, when there are too many choices, or the risk of making the wrong choice great, Decision Analysis maximizes benefits and minimize risks, yielding durable, supported decisions.

Who Should Attend

Decision analysis is designed for all levels in the organization: executives, managers, supervisors, team leaders, operators, maintenance, engineers and technicians.

Prerequisites

None

Exam

None

Reference Material

This course is online.