The ITSM Practitioner Resource Center
White Papers & Articles
IT Service management
IT Project Management
IT Problem Management & Decision Support
- Filling the Baby Boomer Vacuum (pdf 525kb)
- Beyond Training: How to re-order the brain to achieve remarkable results (pdf 361kb)
- The Customer Manifesto (pdf 128kb)
- Project Management Maturity, An Executive Viewpoint (pdf 266kb)
- Service at a Crossroads - Don't Just Survive: Set a Strategy for Growth (pdf 201kb)
- Customer Service as a Profit Center (pdf 345kb)
- Supply Chain Magin: Using systematic problem analysis to stop finger pointing (pdf 181kb)
- Training is Dead: Long Live results=based skill development (pdf 176kb)
- Troubleshooting the Troubleshooting System: Getting Better Faster in a World Where Speed Counts (pdf 199kb)