Introduction

Historically IT organizations have had little difficulty mastering the technical skills required to install, operate and maintain the components of the IT infrastructure. The challenge they face today is how they will manage the transformation of IT from a "technology-focused" organization to one that is a "service provider" using IT Service Management (ITSM) best practices. Most of the issues they face involve mastering and integrating a combination of technical and soft skills to deliver IT infrastructure management and support as a set of business technology services.

ITSM Mentoring

A trend is emerging where we are seeing more and more IT organizations retain a "systems thinker" to mentor the IT leadership team, and a "subject matter expert" to mentor the management and technical organizations. Both of these approaches use a combination of individual and mass mentoring methods. As a result, the term "consultant" is often used as a synonym for "mentor." The question becomes, how do you scale these "wise and trusted teachers," in the context of helping the entire IT organization internalize the concepts of ITSM while preparing for the examination?

itSM Solutions® Mentored Led Training Solutions

itSM Solutions® has developed a series of accredited, value added ITSM mentoring programs that enable IT organizations to internalize the concepts of ITSM while preparing for the certification. Mentored Learning Training programs utilize a common courseware curriculum that support multiple delivery venues (classroom and online) to ensure that the students' training experience is consistent regardless of the training venue they choose. Mentored Learning Training provides students and training coordinators the maximum value in scheduling, venue, courseware delivery, travel, and overall training cost.

Options include:

• Mentored Learning Classroom
  This group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. All programs can be delivered in a public, onsite or online venue as long as student count minimums are met and maximums not exceeded.

• Mentored Learning Online Mentor
  This online one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size. Mentored Led Training is the perfect fit for Service Managers, Consultants and Integrators looking to stay in the middle of the certification process (without having to teach the classes) while continuing to coach the ITSM team on the particulars of their ITSM program. Venue options include public, onsite or online classrooms with no minimum or maximum student counts.

  Watch a demo of the Online Mentor Training.

• Mentored Learning Online Web
  This low cost, online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. Venue options include onsite or online classrooms with no minimum or maximum student counts.

  Watch a demo of the Online Web Based Training.

• Mentored Learning Online Practice Exams
  This professional grade online ITIL exam preparation tool helps students prepare for the certification exam by enabling them to quickly isolate the subject areas that require additional focus prior to taking the actual exam.

  View a sample of the Online Practice Exams.