The Open itSM Solutions® Alliance
The industry’s first online value network of IT practitioners willing to share their practical experiences with individuals and organizations looking to:
- Create actionable ITSM plans using well accepted best practice frameworks methods and standards.
- Integrate these plans into a multi-source IT service delivery environment.
- Operate as a service provider integrated into the enterprise or mission value chain.
What's keeping you up at night? Send us your most pressing ITSM questions, and our ITSM experts will hunt down the answers ...
Ask us a question ... see the answers here!
ITIL Experience (Dimitare, Sep. 17, 2007)
Incident and Problem Management (Dee, Sep. 4, 2007)
Change and Configuration Management (Mohammed, Jun. 20, 2007)
Change and PMO (Jorge, Apr. 5, 2007)
Service Oriented Architecture and ITIL (Burt, Dec. 30, 2006)
How to implement Standard Changes (Nancy, Dec. 15, 2006)
How to implement OLAs (Janet, Oct. 2, 2006)
How to get going on Configuration Management (Daniel, Sep. 6, 2006)
Incidents and Changes (Jim, Sep. 1, 2006)
Service Improvement Programs (SIP) (Mandy, Aug. 30, 2006)