Category Archives: ITIL Blog

7 Steps to Selecting Software

Who was the late, great Bi l ly Mays and why did he always seem to be yel l ing at us? You
know, he was the guy who pi tched products l ike Oxiclean on TV; where he extol led the
vi rtues of the product wi th a booming voice that was at least several decibels above pain
… and urged you to act ” right now” … and i f you did he would see to i t personal ly that
your order was doubled (of course there were those shipping and handl ing fees).
What got me thinking about Bi l ly Mays was some recent research I ‘d done on sof tware products that
claim everything f rom “ITIL Compat ibi li ty” to “Ensuring IT Al ignment wi th the Business” … almost
forgot “ITIL in a Box.”

Why Lemmings Won’t make it to the Top of the Food Chain

One can only imagine famous cartoonists Gahan Wilson or Gary Larson drawing a cartoon depicting a mass of lemmings as far as the eye can see; all of them heading for a cliff, and one lemming saying to another, “Hey, I understand things are better at the bottom of the cliff.”