In today’s businesses, two things are certain: first, Information Technology is core to most corporations and second, the fast pace of business change makes the services they require moving targets. The demand for coordinating these services across business value chains, functions, markets, and geographies will continue to accelerate, and it will be impossible to respond to this challenge without driving new ways of thinking and doing into the IT department. IT Service Management (ITSM) and IT Cloud Management (ITCM) represent emerging frameworks and methods that will enable IT to more quickly and efficiently respond to their customer’s needs.
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In an October of 2009 itSM Solutions published an article from Kepner Tregoe asking the question Is The Training Room Defunct? The article focused on the fact that in-class training was dying a rapid death in many organizations, not out of any ill will but primarily out of economic necessity and directives to minimize an employees’ time off the job. With that in mind, education coordinators have been seeking new ways to deliver “just in time” education solutions that will help workers solve problems, learn new skills, prepare for examinations and receive support services on-demand. On-Demand Classroom Education Networks may deliver what coordinators are looking for.