itSM Solutions LLC is a CSME accredited content development company specializing in the creation of flexible education programs for the IT Network, Project, Security and Service Management marketplaces. Delivery formats include:

cTrainer^SM Classroom or Virtual Classroom Training

eTrainer^SM Online Video Classroom Training

bTrainer^SM Blended Learning Classroom Training

This multi-venue delivery capability provides training coordinators with the ability to configure an ITSM training solutions that maximize the use of ITSM training dollars, minimize a student's time out of the office, reduce or eliminate travel costs and accelerate the overall adoption of ITSM within an enterprise.

itSM is also the creator of the itSM Transformation Education Roadmap™ (ITER), a five phase, role-based ITSM education modeling system designed to help training coordinators get the right training to the right person at the right time by identifying and justifying anticipated ITSM training needs.

itSM licenses its content and services direct to enterprises and to IT service providers looking to offer co-branded or white label ITSM training solutions as part of their IT services and consulting portfolio.

itSM and its products are accredited by CSME, Loyalist, Dansk IT and APMG, the Examination Institutes for Information Technology Service Management (ITSM), and recognized by the Project Management Institute (PMI®) and ISACA for the accumulation of Professional Development Units (PDU's) and CPE credits to maintain one's PMP, CISA, CISM, CGEIT, CRISC status.

itSM clients include, Boeing, Intel, Disney, Cisco, HP, CA, Booz Allen, IRS, Amgen, Genzyme, New Horizons, NORAD, United Nations, Shell, Accenture, CSC, Lockheed, Northrop Grumman and hundreds of enterprises and resellers operating across the globe.

Founding Members

David Nichols | President
Dave is a founding member of itSM Solutions® LLC. David has steeped himself in information technology (IT) for 25 years in the medical, computer and computer graphics industries. As one of the founders of itSM Solutions, he draws on that experience when he consults with, and teaches IT Service Management best practices to itSM Solutions' clients. Nichols has also served as an ITSM product director and executive management consultant for a well-known Managed Service Provider where he developed the ITIL certification courses for both classroom and Web-based training. His team received the itSMF 2001 Innovative Product of the Year award, for "ITSM Best Practices Online," a web-based ITIL Foundation course. He also has written a companion study guide called "The itSM Primer." As an executive consultant he has helped emerging companies align their IT goals to meet business objectives and achieve operational excellence. David holds ITSM Expert Certification.

Rick Lemieux | VP Sales, Business Development & Marketing
Rick is a founding member and responsible for overseeing the company's Sales, Marketing and Business Development programs. Rick has been involved in selling and marketing ITSM/ITIL software and training solutions for the past thirteen years. Prior to ITSM Solutions, Rick led the Sales and Business Development teams at software companies focused on selling task automation solutions to the ITSM marketplace. Rick is ITIL Foundation certified and the author of several articles, whitepapers and training programs focused on the practical aspects of creating effective ITIL and IT Service Management training programs.

Janet Kuhn | 1945-2010
Janet was a founding member of itSM Solutions® LLC. In the summer of 2010 Janet passed away unexpectedly while on vacation in New Hampshire with her husband Jim. Jan played a key role in the development of our training programs and was the beacon of our mentoring community. Her deep understanding of the ITIL and ITSM Service Management combined with her passion to transfer that knowledge to her students made her one of the top educators in the business. We will miss her greatly.

The ITSM Practitioner Alliance

Our cadre of world class training companies, service providers, instructors, mentors and enterprise clients, all of whom share our vision for the successful adoption of IT Service Lifecycle Management programs.

Our privacy policy

itSM Solutions® is committed to protecting the privacy of visitors to www.itsmsolutions.com. We may ask for specific personally identifiable information about you when you submit a request for information about itSM Solutions products or services and when you register for classes or courses offered within our Training Services Solutions.

itSM Solutions® may use this information to respond to your request, and to keep you informed about new or existing service availability or improvements, special offers, and other information about our products/services. We may also ask you for information about your interests, preferences and future needs, so that we can improve our services.

itSM Solutions® may monitor and aggregate visitor traffic pattern data, and may use and disclose such aggregate information to third parties to help develop the design and layout of the Web site, and for other business reasons. This aggregated information does not personally identify you.

itSM Solutions® does not share visitors' personal information with third parties unless required by law or specifically requested by a visitor. Before any information is shared with a third party, itSM Solutions will seek the visitor's permission in advance.

itSM Solutions® uses state-of-the-art, commercially available technology to protect against unauthorized access to any personally identifiable information that is stored electronically by itSM Solutions.

itSM Solutions'® privacy policy does not apply to sites linked to www.itsmsolutions.com. We encourage visitors to linked sites to review these sites' privacy policies before disclosing any personal information.