About Us

itSM Solutions LLC is an accredited content development organization specializing in the creation of affordable print, digital book and video training solutions for professional certification in IT Service Management, IT Project Management, Cybersecurity, IT Network Engineering and General Business Skills. itSM’s training programs are accredited by Axelos, The Project Management Institute (PMI®) and others for the accumulation of Professional Development Units (PDU’s) required to maintain one’s PMP status.

itSM licenses its programs to individuals, enterprises and resellers looking to offer best practice training programs to its employees or customer base. Our Content as a Service (CaaS) licensing model enables partners to deliver a high value managed training solution without the headaches and costs associated with developing and maintaining an internal content portfolio.

itSM’s video brands include, The itSM Mentor, NISTCSF.com and Careeracademy.com with each solution bringing value to the IT and IT Best Practice training markets.itSM’s programs are endorsed by the who’s who of IT including HP, Disney and the IRS, and are resold by over 65 companies operating across the globe.

Contact Us

Worldwide Support & HQ Address
31 South Talbert Boulevard #295
Lexington, NC 27292
Fax: (336)499-1172
Email: Support@itsmsolutions.com

Worldwide Sales
Phone: (401)764-0720
Fax: (401)764-0747
Email: support@itsmsolutions.com

Our Team

David Nichols | President

daveheadDave is a founding member of itSM Solutions® LLC. He has over 35 years in information technology (IT); including graphic arts, medical, newspaper and computer graphics industries. As one of the founders of itSM Solutions he drew on that experience in the development and delivery of innovative consulting and training products that meet the real life needs of today’s IT professionals. Along with co-founder Janet Kuhn, he was an early pioneer in the development of Web-based ITIL certification programs and online and classroom blended distance learning solutions. Together David and Janet were awarded the itSMF 2001 Product of the Year award for ITSM Best Practices Online (the first accredited ITIL online training program). David authored itSM Solutions’ ITIL courseware along with numerous study guides and “Do IT Yourself” newsletter and industry articles. Along with partner Rick Lemieux, he’s co-authored several whitepapers on ITIL adoption and IT Service Management training. Over the years he’s worked with several Fortune 500 companies to align their IT goals to meet the business’ objectives and achieve IT operational excellence. David holds an Expert certification in IT Service Management and has served several years as a representative of the ITIL Accredited Training Organizations (ATO) on the ITIL ATO Sub Group, and the ITIL Qualifications Board.

Rick Lemieux | VP Sales, Business Development & Marketing

rickhead[1]Rick Lemieux is a founding member and Chief Revenue Officer at itSM Solutions LLC. Rick has been involved in developing and marketing IT best practice training and consulting solutions for the past 15 years. Rick is certified professional in IT Service Management and was recently identified as one of the top 5 IT Entrepreneurs in the State of Rhode Island by the TECH 10 awards for his work in delivering innovative, online workforce development solutions for IT, Cybersecurity and Business Professionals.

Rick Lemieux is on Twitter, Facebook and LinkedIn

Lori Coutu | Sales & Business Development Manager

Lori Lori Imageis responsible for all Sales and Business Development at itSM Solutions. Her primary duties include managing itSM’s direct and indirect business lines plue ensuring 100% customer satisfaction for all our product lines. Prior to itSM Solutions Lori was in the healthcare industry managing a team of healthcare professionals responsible for helping children with disabilities live more comfortable and successful lives.

Janet Healey | Operations & Finance Manager

jan7Janet has been a member of itSM Solutions® LLC since 2007, and has administered operations since early 2008. With a 25+ year multi-firm track record of success in organizational and customer relationship management, Janet brings a diversified portfolio of experience to her work that enables her to manage the operations and financial aspects of itSM Solutions.