Contact Us

Worldwide Support & HQ Address
31 South Talbert Boulevard #295
Lexington, NC 27292
Fax: (336)499-1172

Worldwide Sales
Phone: (401)764-0720
Fax: (336)499-1172

About Us

itSM Solutions LLC is an accredited online content solutions provider specializing in the delivery of video and instructor-led training solutions for Cybersecurity, Information Technology (IT), Programming, IT Service Management, IT Project Management and Business Management professionals.

itSM’s career pathway training programs lead to a professional diploma, certification or degree.

itSM’s programs have been adopted by the who’s who of industry, education and government including HPE, Microsoft, Cisco, IRS, Office of Personnel Management (OPM), Navy, Army, Air Force, Lowes, Staples, Genzyme, Boeing, Intel, Molina Healthcare, National Grid, Nomura Securities, and many others.

itSM Solutions training solutions deliver the following benefits:

For High School, College, Active Duty or Retired Veterans, Under Employed or Unemployed workers itSM delivers the IT and Business Management career pathway training’s and certifications hiring managers are looking that can be funded by H1B Visa and apprenticeship grants governments across the world will be issuing.

For IT, Cyber Security and Business Professionals itSM delivers the continuing education training’s required to advance one’s career in today’s digital enterprise plus the continuing education credits required to maintain one’s professional certification in the marketplace. These programs can be funded through H1B VISA grants along with HR benefit programs.

For Enterprises, itSM delivers an affordable workforce development program for IT, Cybersecurity and Business professionals that can be funded by both HR continuing education dollars and enterprise apprenticeship grants from Federal and State governments.

For Resellers, itSM licenses its programs to organizations looking to deliver professional development training programs to its employees or customer base. Our Content as a Service (CaaS) licensing model enables partners to deliver a high value managed training solution without the headaches and costs associated with developing and maintaining an internal content portfolio.

itSM Solutions Training Brands

This is itSM’s courseware division where enterprises and partners license our print or protected digital book content to deliver an instructor led classroom or virtual classroom training program. Our content delivery partner Arvato, has operations in over 150 countries and is the exclusive content delivery partner for Microsoft training programs worldwide.

This is HPE’s brand for our IT, Cybersecurity, IT Service Management and IT Project Management video training certification programs that HP markets in 96 countries across the globe
This is the brand we have created for our NIST/NICE Cybersecurity Workforce Framework video training portal which will feature programs from itSM and a major university that will enable organizations to acquire the knowledge and skills to operationalize the NIST Cybersecurity Framework across its enterprise and supply chain. Our initiative is tied too Imperative 4 (Build Cybersecurity Workforce Capabilities) of the recently released Presidential Cybersecurity Commission report.

The Commission recommends developing a US cybersecurity talent pool. Currently, the cybersecurity sector is understaffed despite high demand, and the Commission predicts that the economy will need 100,000 new cyber-sector employees by 2020. To meet that demand, the Commission advocates apprenticeship programs, rotational programs, early education, and additional support for college students entering the field.

Our program is also tied to the recently released NIST/NICE Cybersecurity Workforce Framework.The National Initiative for Cybersecurity Education (NICE), led by the National Institute of Standards and Technology (NIST), is a partnership between government, academia, and the private sector focused on cybersecurity education, training, and workforce development. It’s recently released special publication 800-181 – the NICE/NIST Cybersecurity Workforce Framework (NCWF) in addition to helping organizations educate, recruit, train and retain a qualified cybersecurity workforce, the NCWF will serve as a building block for the development of training standards, as well as for individual career planning. Federal agencies will soon be using the NCWF to identify their cybersecurity workforce as called for by the Federal Cybersecurity Workforce Assessment in the Cybersecurity Act of 2015.
This is the brand we use to market the American Business & Technology University online diploma and degree programs in Information Technology (IT), Programming and Business IT
This is the brand itSM uses to market its IT Service Management and IT Project Management certification programs
This is the brand itSM uses to market its programs into Africa. This is the same brand that EdX (MIT and Harvard) and many other global universities are using to bring their diploma, degree and certification programs to the African continent
This is the brand itSM uses to market its IT, Project Management, Information Security, Networking and Business Skills programs into North America, South America, Europe, Middle East and ASIA.

Our Team

David Nichols | President

daveheadDave is a founding member of itSM Solutions® LLC. He has over 35 years in information technology (IT); including graphic arts, medical, newspaper and computer graphics industries. As one of the founders of itSM Solutions he drew on that experience in the development and delivery of innovative consulting and training products that meet the real life needs of today’s IT professionals. Along with co-founder Janet Kuhn, he was an early pioneer in the development of Web-based ITIL certification programs and online and classroom blended distance learning solutions. Together David and Janet were awarded the itSMF 2001 Product of the Year award for ITSM Best Practices Online (the first accredited ITIL online training program). David authored itSM Solutions’ ITIL courseware along with numerous study guides and “Do IT Yourself” newsletter and industry articles. Along with partner Rick Lemieux, he’s co-authored several whitepapers on ITIL adoption and IT Service Management training. Over the years he’s worked with several Fortune 500 companies to align their IT goals to meet the business’ objectives and achieve IT operational excellence. David holds an Expert certification in IT Service Management and has served several years as a representative of the ITIL Accredited Training Organizations (ATO) on the ITIL ATO Sub Group, and the ITIL Qualifications Board.

Rick Lemieux | VP Sales, Business Development & Marketing

Rick Lemieux is a co-founder of itSM and its Chief Revenue Officer. He is responsible for overseeing the company’s Sales, Marketing & Business Development programs. Rick has been involved in developing and marketing IT and Cyber Security workforce development solutions for the past 15 years. Rick’s has been a driving force behind many companies including,,, and Agile Sales & Marketing. Rick is certified IT professional and was recently identified as one of the top 5 IT Entrepreneurs in the State of Rhode Island by the TECH 10 awards for his work in developing innovative, online workforce development solutions for Information Technology, Cybersecurity and Business professionals. Rick Lemieux is on Twitter, Facebook and LinkedIn

Lori Coutu | Sales & Business Development Manager

Lori Lori Imageis responsible for all Sales and Business Development at itSM Solutions. Her primary duties include managing itSM’s direct and indirect business lines plue ensuring 100% customer satisfaction for all our product lines. Prior to itSM Solutions Lori was in the healthcare industry managing a team of healthcare professionals responsible for helping children with disabilities live more comfortable and successful lives.

Janet Healey | Operations & Finance Manager

jan7Janet has been a member of itSM Solutions® LLC since 2007, and has administered operations since early 2008. With a 25+ year multi-firm track record of success in organizational and customer relationship management, Janet brings a diversified portfolio of experience to her work that enables her to manage the operations and financial aspects of itSM Solutions.