How to Build a CMDB Classroom Training

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tSM Solutions professionally produced classroom training programs are delivered by an certified instructor in a physical or virtual (webinar) classroom. Instructor can be provided as part of a turn-key classrooom solution or can be provided by the client.

Classroom programs come with student workbooks, checkpoints, sample exams and in some cases PDU credits. Onsite, online or testing center exam services are available for most ITSM training programs. Programs include:

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tnTrainerCHow to Build a CMDB Workshop

The CMDB is one of the most powerful concepts from the ITSM arsenal. Learn how to build a CMDB that makes sense for your IT organization. You’ve heard all the hype about how this tool or that tool will help you establish a CMDB quickly, but how are you going to decide what you are going to put in it? Where do you start ? What is the difference between a Configuration Management Database and an Asset Database? Can I use the asset database for configuration management? What is a Configuration Item? How do I define one? What are the relationships I need to consider for CI’s? What are attributes and how do they fit into the CI definition?

These questions and others are explored and options developed for your case. We will help you establish a plan and goals for your CMDB through a workshop designed to help you through the steps. We will reference industry best practices combined with years of experience to help you realize the best options for your CMDB requirement.

At the end of the workshop you will:

  • Understand requirements and best practice which drive the designing, building, deployment, and operating of an integrated CMDB.
  • Define and refine the scope of a CMDB and its dynamic relationship with the CMS and the SKMS.
  • Understand manage the interdependencies between SACM and the other key ITIL processes.

Summary Study Outline

  • What are Services
  • How does Knowledge Management fit in the CMDB
  • What is VITAL to the success of your strategy
  • Relationships
  • Key inputs and outputs
  • Cost of Configuration
  • Configuration Policy
  • Steps for building the CMDB
  • Maintaining the CMDB
  • Change Management and the CMDB
  • Verification and Audit
  • Continual Improvement

Audience for this workshop

  • Managers responsible for the definition and maintenance of Configuration data
  • Supervisors responsible for the establishment and definition of Configuration Items
  • Users that consume the data about the Configuration Items during their daily work e.g. Incident Management, Problem Management, Change Management Release Management, Application Developers, Solution providers and third party suppliers.

Prerequisites for this workshop

  • Must understand there are relationships between services provided and the infrastructure used to provide them
  • ITIL®  Foundations certificate desired, but not required