The Open itSM Solutions™ Alliance
The industry’s first independent network of ITSM solution providers focused on helping IT organizations acquire the skills, certifications and support services to: - Create actionable ITSM plans using well accepted best practice frameworks methods and standards
- Integrate these plans into a multi-source IT service delivery environment
- Operate as a service provider integrated into the enterprise or mission value chain.
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Open itSM Solutions™
Training Provider Network
Open itSM Solutions™
Service Provider Network
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Latest NewsMore News....IT adopts a service mentality“The goal of developing a service strategy is to understand what the business needs and translate it to a service offering,” says Rick Lemieux, VP and sales and business development for training firm ITSM Solutions LLC.How to Get Started on ITIL"We have to explain exactly what ITIL is, what value it brings and how to get the process going," says Rick Lemieux, vice president of ITSM Solutions LLC.CIO Update Releases Special Report on IT Licensing and RegulationProvocative paper predicts that licensing of IT staff is near.Whitepaper Outlines How to Transform IT Using Open FrameworksIntroduces the idea of the "internal outsourcer" as a means to transform IT operations.Magazine Publishes Critical Paper on ITILHard-hitting paper describes what ITIL is and is not.Windward Consulting Group Chooses itSM SolutionsCombining ITIL skills training for accelerated ITSM adoption.MIT Sloan Publishes itSM Solutions PaperBest practices commodity IT can and does deliver competitive advantage.Speakers Bureau Showcases Best PracticesGifted speakers. |