ISO/IEC 20000 Classroom Training

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tSM Solutions professionally produced classroom training programs are delivered by an certified instructor in a physical or virtual (webinar) classroom. Instructor can be provided as part of a turn-key classrooom solution or can be provided by the client.

Classroom programs come with student workbooks, checkpoints, sample exams and in some cases PDU credits. Onsite, online or testing center exam services are available for most ITSM training programs. Programs include:

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tnTrainerCISO/IEC 20000 – Foundation Certification

The ISO/IEC20000 Foundation course is the entry level course for ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

  • Recognize and understand the key concepts of ISO/IEC20000
  • Understand the working of the ISO/IEC20000 standard and the potential contribution to the IT organization
  • Get insight in implementing ISO/IEC20000 and its challenges
  • Understand the auditing and certification process on the ISO/IEC20000

Who should attend: IT professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification: ISO/IEC20000 Foundation

Delivery & Duration: Instructor-led classroom or virtual classroom, 2 Days

PMI PDUs: 14 PDUs

Prerequisites: Some experience working in an IT organization is recommended.

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tnTrainerCISO/IEC 20000 – Consultant Certification

The ISO/IEC20000 Consultant course provides experience-based guidelines and concepts regarding implementing ISO/IEC20000, with special emphasis on the organizational management of change. This will allow for the development of essential skills to support the decision-making process and allow for the drawing up of a detailed implementation approach for the participant’s organization. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

  • Understand the ISO/IEC20000 framework, its processes and requirements
  • Gain insight in executing a successful ISO/IEC20000 implementation, covering both the “hard” and “soft” aspects
  • Share ISO/IEC20000 implementation experiences with an experienced Quint consultant
  • Ensure participants pass the itSMF exam and obtain the itSMF’s ISO/IEC20000 Consultant certificate
  • Understand the potential contributions of the ISO/IEC20000 i.e., increased manageability of an organization’s service, infrastructure and applications

Who should attend: IT professionals that have an interest or play a role in implementing the ISO/IEC20000 standard in their organization.

Exam & Certification: ISO/IEC20000 Consultant

Delivery & Duration: Instructor-led classroom or virtual classroom, 3 Days

PMI PDUs: 21 PDUs

Prerequisites: An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment

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tnTrainerCISO/IEC 20000 – Auditor Certification

The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises

Course Objectives:

  • Recognize and understand the key concepts of ISO/IEC20000
  • Prepare participants for the itSMF ISO/IEC20000 Auditor exam
  • Understand the working of the ISO/IEC20000 processes and the potential benefits
  • Identify bottlenecks on process control and provide positive remedial action

Who should attend: IT Professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification: ISO/IEC20000 Auditor

Delivery & Duration: Instructor-led classroom or virtual classroom, 2 Days

PMI PDUs: 14 PDUs

Prerequisites: An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
 
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