ken mayerIT Network Engineering Classroom Style Video Libraries

License only becomes active after first login so feel free to buy now and activate later

Click Here if you want to purchase an individual class

 

 

The IT Netowrk Engineering video training library provides students the capability to certify in multiple technology disciplines (Microsoft, Cisco, CompTIA etc.) plus acquire the knowledge and skills to become a thought leader on both sides of the IT spectrum (planning & operations). This unique approach to training enables students to certify across multiple IT Technology domains at a price point equal to or better than the price of one classroom program. Bundle license begins upon login to the first program. Classes include:

Network Engineering Library chart

 

 

 

 

 

 

 

 

 

System Requirements for Online Training Classes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licensing Options

Buy Now<

Individual Library License

Student has access to all ITIL classes for the term of the license. Library license timer begins at first login.

180 Day License $1,395

360 Day License $1,995

30 Day License Extension $195

 

Team Library License

The multi-student shared library enables each team member (max 6) to select any 2 classes from the purchased library. In the case of the multi-student shared library each class will have a 30 or 60 day license which will begin at first login for each course.

Team License 30 – $1,995

Team License 60 – $2,595

30 Day License Extension $195

 

IT Technology Class Outlines

Microsoft Certification

Kevin WMicrosoft MCSE Certification 2003/2008

Our Expert Trainers

Kevin Wolford – CNI and Master CNE, MCSE, MCT

Joe Tucker – MCSE, MCT, CTT and CCNA

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your MCSE certification exams. The Microsoft Certified Systems Engineer (MCSE) certification proves ones expertise in designing and implementing the infrastructure for business solutions using Microsoft Windows 2003 platform and the Microsoft Windows Server System.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Interactive Hands-on-Lab Simulations
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

ken mayerMicrosoft MCSE Server Infrastructure Solutions Expert 2012

Our Expert Trainer

Kenneth MayerCertified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your MCSE Server Infrastructure 2012 certification exams. The Microsoft Certified Solutions Expert (MCSE): Server  Infrastructure Solutions Expert certification validates that you  have the skills needed to run a highly efficient and modern data  center, with expertise in identity management, systems management,  virtualization, storage, and networking. Earning an MCSE: Server  Infrastructure Solutions Expert certification will qualify you for  such jobs as computer support specialist and information security.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Interactive Hands-on-Lab Simulations
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

ken mayerMicrosoft MCSE Private Cloud 2012

Our Expert Trainer

Kenneth MayerCertified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your MCSE Private Cloud 2012 certification exams. This certification will prove your expertise in managing and implementing Microsoft  private cloud computing technologies. With Windows Server and System Center, you  will build your Microsoft private cloud solution to optimize IT service delivery and  gain the automation and flexibility you need for your IT infrastructure, now and in  the future..

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Interactive Hands-on-Lab Simulations
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Kevin WMicrosoft MCSE – 2003/2008 Messaging Certification

Our Expert Trainers

Kevin Wolford -CNI and Master CNE, MCSE, MCT

Joe Tucker -MCSE, MCT, CTT and CCNA

Clay Leitzke – MCT, MCSE, MCSE 2003 Messaging, CCNA, SCN

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your MCSE-Messaging certification exams. The Microsoft Certified Systems Engineer (MCSE) certification proves ones expertise in designing and implementing the infrastructure for business solutions using Microsoft Windows 2003 platform and the Microsoft Windows Server System.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Interactive Hands-on-Lab Simulations
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Kevin WMicrosoft MCSE – 2003/2008 Security Certification

Our Expert Trainers

Kevin Wolford – CNI and Master CNE, MCSE, MCT

Kenneth Mayer -Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Clay Leitzke – MCT, MCSE, MCSE 2003 Messaging, CCNA, SCNP

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your MCSE-Security certification exams. The Microsoft Certified Systems Engineer (MCSE) certification proves ones expertise in designing and implementing the infrastructure for business solutions using Microsoft Windows 2003 platform and the Microsoft Windows Server System.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Interactive Hands-on-Lab Simulations
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Peter TMicrosoft MCPD: Windows Developer 3.5 on Visual Studio 2008 Certification

Our Expert Trainers

Peter Thorsteinson – MCPD, MCTS, MCSD, MCAD, MCP, and MCT.

Rafiq Wayani – MCP, MCSE, MCDBA, MCSD, and MCT

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your MCPD-Windows Developer 3.5 on Visual Studio 2008 certification exams. The Microsoft Certified Professional Developer (MCPD) credential validates that you have the skills necessary to build, optimize, deploy and operate applications successfully by using Microsoft Visual Studio and the Microsoft .NET Framework.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Sample Code
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Peter TMicrosoft MCPD: Windows ASP.NET Developer 3.5 on Visual Studio 2008 Certification

Our Expert Trainers

Peter Thorsteinson – MCPD, MCTS, MCSD, MCAD, MCP, and MCT.

Rafiq Wayani – MCP, MCSE, MCDBA, MCSD, and MCT

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your MCPD-ASP.NET Developer 3.5 on Visual Studio 2008 certification exams. The Microsoft Certified Professional Developer (MCPD) credential validates that you have the skills necessary to build, optimize, deploy and operate applications successfully by using Microsoft Visual Studio and the Microsoft .NET Framework. This course is intended for developers who build interactive, data-driven ASP.NET applications by using ASP.NET 3.5 for both intranet and Internet uses

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Sample Code
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Peter TMicrosoft 70-566: UPGRADE Transition from MCPD Win Developer Skills to MCPD Win Developer 3.5 Certification

Our Expert Trainer

Peter Thorsteinson – MCPD, MCTS, MCSD, MCAD, MCP, and MCT.

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your 70-566 certification exam. Exam 70-566 is for candidates who already hold a certification as an MCPD Windows Developer 2.0 and want to upgrade to the .NET Framework 3.5 version.

This course addresses the following topics:

  • Creating a UI for a Windows Forms Application by Using Standard Controls
  • Integrating Data in a Windows Forms Application
  • Implementing Printing and Reporting Functionality in a Windows Forms Application
  • Enhancing Usability, Implementing Asynchronous Programming Techniques to Improve the User Experience
  • Deploying Windows Forms Controls, Configuring and Deploying Applications
  • Validating an application design against specifications, Planning Data Management
  • Planning user interaction and presentation strategy, Designing security implementation
  • Planning application deployment and maintenance, Designing the application architecture
  • Designing for optimized performance.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Peter TMicrosoft 70-567: UPGRADE Transition from MCPD Web Developer Skills to MCPD ASP.NET Developer 3.5

Our Expert Trainer

Peter Thorsteinson: MCPD, MCTS, MCSD, MCAD, MCP, and MCT.

Test Drive our training programs.

Exam Information

This video instructor led classroom training program includes everything you will need to fully prepare for and pass your your 70-566 certification exam. Exam 70-567 is intended for candidates who hold an MCPD web Developer 2.0 certification and wish to upgrade to MCPD ASP.NET Developer 3.5

This course will address the following topics:

  • Configuring and Deploying Web Applications
  • Consuming and Creating Server Controls
  • Working with Data and Services
  • Troubleshooting and Debugging Web Applications
  • Working with ASP.NET AJAX and Client-Side Scripting
  • Targeting Mobile Devices, Programming Web Applications
  • Designing and Implementing Controls, Designing the Presentation and Layout of an Application
  • Accessing Data and Services, Establishing ASP.NET Solution Structure
  • Leveraging and Extending ASP.NET Architecture
  • Applying Security Principles in Application Design.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Intructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

ken mayerMicrosoft MCITP: Server Administrator Certification Training with Real LIVE Practice Labs

Our Expert Trainer

Kenneth MayerCertified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program validates your ability to handle day-to-day management of the server operating system, file structure, and directory services; handle software distribution and updates; monitor servers; provide tier-2 troubleshooting support; support engineering and change-management projects; build and configure servers; implement auditing policy; perform scheduled vulnerability-assessment scans; and monitor logs for firewalls and intrusion-detection systems

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real-Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

ken mayerMicrosoft MCITP: Enterprise Administrator Certification Training with Real LIVE Practice Labs

Our Expert Trainer

Kenneth MayerCertified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program validates your skills in Windows infrastructure design and open the door to job roles such as enterprise systems administrator, IT systems manager, enterprise security administrator and systems architect.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real-Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

microsoft projectMicrosoft MCITP: Enterprise Desktop Support Technician on Windows 7 Training with Real LIVE Practice Labs

Our Expert Trainer

Sandra Batakis – A+ Trainer, MCT, MCSE, CIW

Test Drive our training programs.

Exam Information

This certification proves your ability to successfully troubleshoot desktop environments that run on the Windows 7 operating system. It also shows that you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows 7.

By earning the Microsoft Certified Desktop Support Technician Certification for Windows 7, you can help validate the unique set of skills required to succeed in a variety of job roles, such as help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist on everything related with Windows 7.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real-Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators
MCITP: Enterprise Desktop Support Technician on Windows

Exam #

Course Outline

70-680

Microsoft Windows 7, Configuring with Real Live Practice Labs

70-685

Enterprise Desktop Support Technician with Real Live Practice Labs

 

 

ken mayerMicrosoft 70-680-RL: Microsoft Windows 7, Configuring Certification Training with Real LIVE Practice Labs

Our Expert Trainer

Kenneth MayerCertified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program is targeted at candidates operating in computing environments that use Microsoft Windows 7 as a desktop operating system in an enterprise environment. Candidates should have at least one year of experience in the IT field, as well as experience implementing and administering any Windows client operating system in a networked environment.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real-Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Peter TMicrosoft MCTS: NET Framework 3.5 ASP.NET Applications Certification Training

Our Expert Trainers

Peter Thorsteinson – MCPD, MCTS, MCSD, MCAD, MCP, and MCT.

Rafiq Wayani – MCP, MCSE, MCDBA, MCSD, and MCT

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program focuses on the ASP.NET applications associated with Visual Studio 2008 and the .NET Framework 3.5

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Sample Code
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

MCTS: .NET Framework 3.5 ASP .NET Applications

Exam #

Course Outline

70-536

Microsoft .NET Framework – Application Development Foundation

70-562

Microsoft .NET Framework 3.5, ASP.NET Application Development

 

 

Peter TMicrosoft MCTS: NET Framework 3.5 Windows Forms Applications Certification Training

Our Expert Trainers

Peter Thorsteinson – MCPD, MCTS, MCSD, MCAD, MCP, and MCT.

Rafiq Wayani – MCP, MCSE, MCDBA, MCSD, and MCT

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program focuses on the windows form applications associated with Visual Studio 2008 and the .NET Framework 3.5. Take advantage of these new capabilities and stay current with our Microsoft.NET VS 2008 Developer Series coming soon! on the release of Visual Studio 2008 and .NET Framework 3.5 for application development

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Sample Code
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

microsoft project 2003Microsoft Exam 70-640: Configuring Windows Server 2008 Active Directory – with Real LIVE Practice Labs Certification Training

Our Expert Trainer

Kenneth Mayer, CCSI, MCT, CCNT, CCNP, CCDA

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program will prepare the student for Exam 70-640 TS: Windows Server 2008 Active Directory, Configuring. Topics covered include configuring and maintaining Active Directory infrastructure, server roles, objects, environment, and Certificate Services.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

Exam#

Course Outline

70-640

Configuring Windows Server 2008 Active Directory with Real Live Practice Labs

 

 

microsoft project 2003Microsoft Exam 70-642: Configuring Windows Server 2008 Network Infrastructure – with Real LIVE Practice Labs Certification Training

Our Expert Trainer

Kenneth Mayer, CCSI, MCT, CCNT, CCNP, CCDA

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program will prepare the student for Exam 70-642 TS: Windows Server 2008 Network Infrastructure, A Microsoft Certified Technology Specialist in Windows Server 2008 Network Infrastructure Configuration possesses the knowledge and skills to work with IP addressing and services, names resolution, file and print services, network access and remote access, and monitoring network services.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

microsoft projectMicrosoft Exam 70-662: Deploying Microsoft Exchange Server 2010 – with Real LIVE Practice Labs Certification Training

Our Expert Trainer

Sandra Batakis – A+ Trainer, MCT, MCSE, CIW

Test Drive our training programs.

Exam Information

This training program will provide you with comprehensive training on installing and configuring Exchange Servers, configuring Exchange Recipients and Public Folders, message compliance and security, Client Access, Message Transport, monitoring and reporting, implementing high availability and recovery, and more.

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting for the maintenance and administration of the Exchange servers in an enterprise environment.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

ken mayerMicrosoft MCSA-2008: MCSA Training 2008 with Real LIVE Practice Labs Certification Training

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program is the certification for aspiring IT professionals and is also the prerequisite to earning an MCSE. Our training will prepare you for the brand new MCSA: Windows Server 2008 certification and validate your ability to handle day-to-day management of the server operating system, file structure, and directory services; handle software distribution and updates; monitor servers; provide tier-2 troubleshooting support; support engineering and change-management projects; build and configure servers; implement auditing policy; perform scheduled vulnerability-assessment scans; and monitor logs for firewalls and intrusion-detection systems.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Kevin WMicrosoft MCDST: MCDST Training & MCP Windows XP Pro Dual Certification Training with Real LIVE Practice Labs

Our Expert Trainers

Kevin Wolford – CNI and Master CNE, MCSE, MCT

Bill Ferguson – MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+

Test Drive our training programs.

Exam Information

This video instructor led classroom certification training program will lead to XP Professional Dual certification for the Microsoft Desktop Support Technician.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support
  • Microsoft Authorized Measure-Up Exam Simulators

 

 

Cisco Certification

microsoft project 2003Cisco CCENT: ICVD1 Certification Training with Real Live Practice Labs

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

640-822

Cisco Interconnecting Networking Devices Part 1 with Real Live Practice Labs

 

 

ken mayerCisco CCNA: ICND2 Certification Training with Real Live Practice Labs

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

The 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2) is the exam associated with the Cisco Certified Network Associate certification. Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.0 course. This exam tests a candidate’s knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam covers topics on extending switched networks with VLANs; VLSM and IPv6 addressing; the VTP, RSTP, OSPF and EIGRP protocols; determining IP routes; configuring, verifying and troubleshooting VLANs; managing IP traffic with access lists; NAT and DHCP; establishing point-to-point connections and establishing Frame Relay connections.

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

640-816

Cisco Interconnecting Networking Devices Part 2 with Real Live Practice Labs

 

 

ken mayerCisco CCNA: Certification Training Suite with Real Live Practice Lab

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

The Cisco CCNA network associate certification validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN. This new curriculum includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills. This new curriculum also includes (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs).

Our Cisco CCNA training program strictly follows the Cisco’s Official training curriculums.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • MeasureUp Exam Simulations
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam #

Course Outlines

640-822

Cisco Interconnecting Networking Devices Part 1 (ICND1) with Real Live Practice Labs

640-816

Cisco Interconnecting Networking Devices Part 2 (ICND2) with Real Live Practice Labs

 

 

ken mayerCisco CCNA: Security Certification Training

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

The 640-553 Interconnecting Cisco Networking Devices Part 2 (ICND2) is the exam associated with Cisco Certified Network Associate Security (CCNA Security) which validates associate-level knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a network professional demonstrates the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats. The CCNA Security curriculum emphasizes core security technologies, the installation, troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data and devices, and competency in the technologies that Cisco uses in its security structure.

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

640-553

Cisco® CCNA Security Training

 

 

ken mayerCisco CCENT: Voice Certification Training

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

The 640-461 Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 exam is associated with the CCNA Voice certification. This exam tests a candidate’s knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 training course

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

640-461

Cisco® CCENT Voice Training

 

 

ken mayerCisco CCNA: Wireless Certification Training

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

The 640-721 Cisco Certified Network Associate Wireless (CCNA® Wireless) validates associate-level knowledge and skills to configure, implement and support of wireless LANs, specifically those networks using Cisco equipment. With a CCNA Wireless certification, network professionals can support a basic wireless network on a Cisco WLAN in a SMB to enterprise network. The CCNA Wireless curriculum includes information and practice activities to prepare them for configuring, monitoring and troubleshooting basic tasks of a Cisco WLAN in SMB and Enterprise networks.

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

640-721

Cisco® CCNA Wireless Training

 

 

ken mayerCisco CCDA: Design Training

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

 

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

640-864

Cisco® CCDA Design Training

 

 

ken mayerCisco CCNP: Switch Certification Training with Real Live Practice Labs

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

The 642-813 Switch: Implementing Cisco IP Switched Networks training is designed to help students prepare for Cisco CCNP(R) certification. The SWITCH course is one of three components in the CCNP curriculum. SWITCH is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to plan, configure and verify the implementation of complex enterprise switching solutions using Cisco’s Campus Enterprise Architecture. The course also covers secure integration of VLANs, WLANs, voice and video traffic into campus networks. Each online video class comes with the following features to prepare you for the exams listed below:

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

642-813

CCNP Switch with Real Live Practice Labs

 

 

microsoft project 2003Cisco CCNP: Troubleshooting Certification Training with Real Live Practice Labs

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

Test Drive our training programs.

Exam Information

The 642-832 Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT 642-832) is a qualifying exam for the Cisco Certified Network Professional CCNP®, certification. The TSHOOT 642-832 exam will certify that the successful candidate has important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. 6 month access to comprehensive training content delivered by an instructor in a video classroom environment.

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

642-832

CCNP TSHOOT with Real Live Practice Labs

 

 

ken mayerCisco CCNP: Route Certification Training with Real Live Practice Labs

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Exam Information

The Route 642-902 Implementing Cisco IP Routing is a qualifying exam for the Cisco Certified Network Professional CCNP®, Cisco Certified Internetwork Professional CCIP®, and Cisco Certified Design Professional CCDP® certifications. The ROUTE 642-902 exam will certify that the successful candidate has the knowledge and skills necessary to use advanced IP addressing and routing in implementing scalable and secure Cisco ISR routers connected to LANs and WANs. The exam also covers configuration of secure routing solutions to support branch offices and mobile workers.

Our Cisco® CCDA® Security training program strictly follows the Cisco®’s Official training curriculums.

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

642-902

CCNP Route with Real Live Practice Labs

 

 

ken mayerCisco CCNP: CCNP Multi-Pack Training with Real Live Practice Labs

Our Expert Trainer

Kenneth Mayer – Certified CEH Trainer, CCSI, MCT, CCNP, CCDA

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Exam Information

Cisco Certified Network Professional (CCNP®) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions. Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer or network engineer.

Our Cisco CCNP training program strictly follows the Cisco’s Official training curriculums.

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Hands-on Lab Demonstrations
  • Interactive Chapter Review Testing
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

Exam #

Course Outlines

640-553

CCNA Security – Implementing Cisco IOS Network Security (IINS)

642-813

CCNP Switch – Implementing Cisco IP Switched Networks with Real Live Practice Labs

642-832

CCNP TSHOOT – Troubleshooting and Maintaining Cisco IP Networks with Real Live Practice Labs

642-902

CCNP ROUTE – Implementing Cisco IP Routing with Real Live Practice Labs

 

CompTIA Certification

microsoft projectCompTIA: A+ Certification – A Comprehensive Approach

Our Expert Trainer: Sandra Batakis – A+ Trainer, MCT, MCSE, CIW

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Exam Information

A+ Certification is the computer industry recognized  credential that certifies the competency of PC Service  Specialists. It is sponsored by CompTIA – the Computing Technology  Industry Association, and tests are administered by  Prometric.  This certification program is backed by over 50 Major  computer hardware and software manufacturers, vendors,  distributors, resellers, and publications. Certification provides  a  wealth of benefits to any person seeking a job in the computer  industry! Your successful computer career can start with this  one  course, or it can serve as proof of your computer hardware  and  operating system knowledge as a professional already in your  field

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs
  • Printable Courseware
  • Measure Up Exam Simulations
  • 24×7 Learning Zone Live Mentor Support

 

ken mayerCompTIA: Linux+ Certification Training

Our Expert Trainer: Kenneth Mayer – Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)

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Exam Information

This instructor-led course will prepare students for the CompTIA Linux+ 2009 certification exam. It provides a comprehensive look at common tasks performed by system administrators. This includes installation, management of Linux systems from the command line and the GUI, user administration, file permissions, customization, software configuration, management of Linux-based clients, troubleshooting, and much more. Expanded coverage of networking and security are covered, which is in step with the 2009 CompTIA exam objectives

There are no prerequisites for this course. It is intended for IT professionals who are specializing in the Linux+ platform. Oracle and Novell recognize CompTIA’s Linux+ certification in certain tracks.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

 

 

ken mayerCompTIA: Network+ Certification Training with Real Live Practice Labs

Our Expert Trainer: Kenneth Mayer – Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)

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Exam Information

The CompTIA Network+ Certification course builds on existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that students will use on the job in any type of networking career. If students are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification.

This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+ N10-005 certification.

A typical student in the CompTIA Network+ Certification course should have nine months or more of professional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required; A+ certification or the equivalent skills and knowledge is helpful but not required.

An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Also, the CompTIA A+ certification, or the equivalent skills and knowledge, is helpful but not required.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs Hands On Lab Simulations
  • Printable Courseware
  • Measure Up Exam Simulator
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Name

N10-005

CompTIA Network+ with Real Live Practice Labs

 

ken mayerCompTIA: Server+ Certification Training with Real Live Practice Labs

Our Expert Trainer: Kenneth Mayer – Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)

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Exam Information

The skills and knowledge measured by the Server+ 2005 exam are derived from an industry-wide and worldwide job task analysis and a survey to validate the job task analysis. The survey results were used to weight the test domains and ensure the weightings are representative of the job requirements. This exam blueprint includes the test objectives and the relative weightings. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive list of all the content of this exam.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Real Live Practice Labs Hands On Lab Simulations
  • Printable Courseware
  • Measure Up Exam Simulator
  • 24×7 Learning Zone Live Mentor Support

Exam#

Course Outline

SKO-0053

CompTIA Server+ 2005 with Real Live Labs

 

 

VMware Certification

timVMware: Advanced Security Training

Our Expert Trainers: Tim Pierson: 29 industry technical certifications from CISCO, EC-Council, Microsoft and Novell.

Duane Anderson: CVSE, CVE, Security+, CPTE, CPTC, CDFE, CEH, VMTraining Certified Instructor

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Exam Information

This course will teach students about the security protocols that administrators utilize to secure their environment and dive head first into the actual workings of the VMware environment. Students will also learn about various threats and how to prevent and secure the VMware environment from them. It is recommended that students have an in-depth knowledge of VMware’s ESX/ESXI virtualization environment.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

 

 

duaneVMware: Ultimate Boot-camp Vsphere 5.0 Training

Our Expert Trainer: Duane Anderson – CVSE, CVE, Security+, CPTE, CPTC, CDFE, CEH, VMTraining Certified Instructor

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Exam Information

In an Ultimate Bootcamp® course you receive the highest degree of training from our experienced IT professionals that have seen it all. Plus, our courses will train you on 3rd party software giving you critical advantages in real life situations. Training on this top notch equipment will ensure you are ready to work in any environment upon graduation. When comparing apples to apples, this Ultimate Bootcamp® covers as much as 7 seperate courses from other recognized training groups. This saves you time, money, AND gives you the tools you need to succeed.

Our VMware Ultimate Bootcamp vSphere 5.0 teaches advanced virtualization concepts and explores the VMware vSphere 5.0 product suite. This comprehensive class prepares the student to become a certified professional virtualization expert. The course objective is to instill the knowledge required for the student to do their job efficiently and effectively, starting from installation of the product to real-world troubleshooting issues. The course focus is not limited only to learning and harnessing the power of VMware but the entire concept of virtualization, and other 3rd party tools and technologies that will enhance VMware capabilities and increase the student’s virtualization expertise.

The value of 7 of VMware’s most popular classes all in one affordable, comprehensive package!

  • VMware Install, Configure. Manage (ICM)
  • VMware Manage Availability (MA)
  • VMware Manage Scalability (MS)
  • Manage for Performance
  • VMware Skills for Operators
  • VMware Troubleshooting
  • VMware What’s New

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

 

 

duaneVMware: Ultimate Boot-camp Vsphere 4.1 Training

Our Expert Trainer: Duane Anderson – CVSE, CVE, Security+, CPTE, CPTC, CDFE, CEH, VMTraining Certified Instructor

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Exam Information

Our VMware Ultimate Bootcamp vSphere 4.1 teaches advanced virtualization concepts and explores the VMware vSphere 4.1 product suite. This comprehensive class prepares the student to become a certified professional virtualization expert. The course objective is to instill the knowledge required for the student to do their job efficiently and effectively, starting from installation of the product to real-world troubleshooting issues. The course focus is not limited only to learning and harnessing the power of VMware but the entire concept of virtualization, and other 3rd party tools and technologies that will enhance VMware capabilities and increase the student’s virtualization expertise.

The value of 6 of VMware’s most popular classes all in one affordable, comprehensive package!

  • VMware Install, Configure. Manage (ICM)
  • VMware Manage Availability (MA)
  • VMware Manage Scalability (MS)
  • VMware Troubleshooting
  • VMware What’s New
  • VMware P2V Assistant: Server Migration

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

 

JeffVMware: Ultimate Boot-camp Vsphere 4 Training

Our Expert Trainers: Jeff Weiss –Jeff has worked as a consultant and trainer with a focus on the design of Enterprise Architecture, as well as Windows and VMware networks

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Exam Information

In an Ultimate Bootcamp® course you receive the highest degree of training from our experienced IT professionals that have seen it all. Plus, our courses will train you on 3rd party software giving you critical advantages in real life situations. Training on this top notch equipment will ensure you are ready to work in any environment upon graduation. When comparing apples to apples, this Ultimate Bootcamp® covers as much as 6 seperate courses from other recognized training groups. This saves you time, money, AND gives you the tools you need to succeed.

Our VMware Ultimate Bootcamp vSphere 4 teaches advanced virtualization concepts and explores the VMware vSphere 4.0 product suite. This comprehensive class prepares the student to become a certified professional virtualization expert. The course objective is to instill the knowledge required for the student to do their job efficiently and effectively, starting from installation of the product to real-world troubleshooting issues. The course focus is not limited only to learning and harnessing the power of VMware but the entire concept of virtualization, and other 3rd party tools and technologies that will enhance VMware capabilities and increase the student’s virtualization expertise.

The value of 6 of VMware’s most popular classes all in one affordable, comprehensive package!

  • VMware Install, Configure. Manage (ICM)
  • VMware Manage Availability (MA)
  • VMware Manage Scalability (MS)
  • VMware Troubleshooting
  • VMware What’s New
  • VMware P2V Assistant: Server Migration

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

 

RafiqVMware: ESX Server 3.5 Deploy, Secure & Analyze Training

Our Expert Trainer: Rafiq Wayani – MCP, MCSE, MCDBA, MCSD, and MCT certified.

Download our course outline

Exam Information

Our VMware ESX Server 3.5 – Deploy, Secure & Analyze course developed for the experienced VMware Infrastructure administrators, is a continuation of the VMware ESX Server 3.5 – Install & Configure course. This course addresses such topics as: Server Provisioning, Security in a VMware Virtualized Environment, Data Protection and High Availability, and Fault Analysis and Methodology.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

 

RafiqVMware: ESX Server 3.5 Install & Configure Training

Our Expert Trainer: Rafiq Wayani – MCP, MCSE, MCDBA, MCSD, and MCT certified.

Download our course outline

Test Drive our training programs.

Exam Information

Our VMware ESX Server 3.5 – Install & Configure course explores installation, configuration, and management of the VMware Infrastructure. Upon completion of this course, the student will have acquired an understanding of the functionality in VMware Infrastructure. This course addresses topics such as Installing ESX Server, Networking components, Managing Storage, and Virtual Machines.

Each online video class comes with the following features to prepare you for the exams listed below:

  • Instructor lectures in a video classroom environment
  • Printable Courseware
  • 24×7 Learning Zone Live Mentor Support

 

ITIL Certification

 

cbtscreenshoot_pvssmallITIL® Foundation Certification with Resource Guide

Our Expert Trainer: Patrick Von Schlag- ITIL Expert

Download the course qualification & syllabus

Download the course outline

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This CSME/Peoplecert accredited training program is targeted at IT and business professionals looking to become Foundation certified in the basics of ITIL and ITSM. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)

Video Training Features

  • 8 hours of instructor led video presentations,
  • Printable online student workbook & detailed resource guide
  • Detailed Video Training Guide
  • Membership in our support community – My itSM Mentoring Community™.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification.

Credits Earned

  • 2 ITIL Expert Credits
  • 18 PDU Credits

 

cbtscreenshoot_pvssmall ITIL® Capability – Operational Support & Analysis (OSA)

Our Expert Trainer: Patrick Von Schlag- ITIL Expert

Download the course qualification & syllabus

Download the course outline

Test Drive our training programs.

This CSME/Peoplecert accredited training program is for individuals seeking specialist certification in ITIL’s Operational Support & Analysis practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation Book), training and examination components related to this certification.

  • The value to the business of OSA activities
  • How OSA activities support the service lifecycle
  • Optimizing service operation performance
  • How the processes in OSA interact with other service lifecycle processes
  • How to use OSA processes, activities & functions to reach operational excellence
  • How to measure OSA
  • The importance of IT security and its contributions to OSA
  • Understanding technology & implementation considerations surrounding OSA
  • The challenges, critical success factors (CSFs) and risks associated with OSA
  • Specific emphasis on the service operation lifecycle processes & roles included in:
    • Event management, which defines any detectable or discernible occurrence that has significance for the management of the IT infrastructure or the delivery of an IT service
    • Incident management, which has the capability to bring services back to normal operations as soon as possible and according to agreed service levels
    • Request fulfilment, which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products
    • Problem management, which prevents problems and resulting incidents from happening,eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented
    • Access management, which grants authorized users the right to use a service while preventing access to non-authorized users.
  • Operational activities of processes covered in other lifecycle stages such as:
    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Capacity management
    • Availability management
    • Knowledge management
    • Financial management for IT services
    • IT service continuity management.
  • Organizing for service operation which describes roles and functions to be performed within the service operation and support such as service desk, technical management, IT operations management and application management.

Video Training Features

  • 6.5 hours of instructor led video presentations,
  • Printable online student workbook
  • Detailed Video Training Guide
  • Membership in our support community – My itSM Mentoring Community™.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

  • 4 ITIL Expert Credits
  • 38 PDU Credits

 

cbtscreenshoot_pvssmallITIL® Capability – Release, Control & Validation (RCV)

Our Expert Trainer: Patrick Von Schlag- ITIL Expert

Download the course qualification & syllabus

Download the course outline

Test Drive our training programs.

This CSME/Peoplecert accredited training program is for individuals seeking specialist certification in ITIL’s Release, Control & Validation practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation & Transition Books), training and examination components related to this certification.

  • The importance of service management as a practice concept and service transition principles,
  • purpose and objective
  • The importance of ITIL release, control and validation while providing service
  • How all processes in ITIL release, control and validation interact with other service lifecycle processes
  • What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
  • How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL release, control and validation
  • The importance of IT security and its contributions to ITIL release, control and validation
  • The technology and implementation considerations surrounding ITIL release, control and validation
  • Change management as a capability to realize successful service transition
  • Service validation and testing as a capability to ensure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service, transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Request fulfilment and change evaluation to ensure meeting committed service level performance
  • Release, control and validation process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL release, control and validation
  • Service Offerings & Agreements

Video Training Features

  • 7 hours of instructor led video presentations,
  • Printable online student workbook
  • Detailed Video Training Guide
  • Membership in our support community – My itSM Mentoring Community™.

Exam Options

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Credits Earned

  • 4 ITIL Expert Credits
  • 38 PDU Credits

Our Expert Instructors

Kevin WKevin Wolford – Mr. Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas. He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He owns a consulting company dedicated to teaching complex technical topics in a simple way. He was involved in the early stages of Windows.NET Server’s development and beta

 

Peter TPeter Thorsteinson

Peter has more than a decade of experience as a Microsoft Certified Trainer as well as over 20 years of experience in the programming and software development fields. He has worked with many programming languages including C++, Java, and C# and Visual Basic .NET. Peter has also been involved with ASP.NET, ADO.NET, AJAX, Silverlight, Sharepoint, and other WPF technologies. He is the author and co-author of several books on .NET programming. Peter’s certifications include MCPD, MCTS, MCSD, MCAD, MCP, and MCT.

 

ken mayerKenneth Mayer – Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)

Ken Mayer is a Microsoft Certified Trainer as well as a Certified Ethical Hacker Trainer and Security consultant. He started his career in computer technology in 1980s. He has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies across the United States and Western Europe. He has achieved the Certified Cisco Systems Instructor certification. The CCSI certification involved a two-day lab and observation event held on Cisco in Paris, France Facility. This gave Ken the accreditation to be able to deliver Cisco Authorized Courses as a CCSI. He has taught the full line of Cisco CCNA, CCDA, CCNP, CCDP and CCIP course curriculums, including Cisco’s security appliances such as PIX and IDS.

microsoft projectSandra Batakis – A+ Trainer, MCT, MCSE, CIW

Sandra is a Senior Microsoft Certified Instructor with over 15 years in the IT certification training and courseware development field. She has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies. She possesses extensive hands-on IT experience including working with building computer networking infrastructure, configuring LAN, WAN and Internet security gateways, Implementing and migrating to Microsoft Exchange 5, 2000, 2003, 2007 and the new Exchange 2010. She has delivered numerous Microsoft, CompTIA and Adobe classroom-based as well as online Boot Camps and Seminars across the United States.

timTim Pierson has been a technical trainer and consultant for security and virtualization for the past 25 years. He has 29 industry technical certifications from CISCO, EC-Council, Microsoft and Novell. Tim has been a noted speaker at many industry events such as Infosec World 2010, Innatech and GISSA. He is a Contributing author of (VMware vSphere and Virtual Infrastructure Security Securing ESX in the Virtual Environment÷. He was named Instructor of the Year from EC-Council in 2009.

 

 

duaneDuane Anderson – CVSE, CVE, Security+, CPTE, CPTC, CDFE, CEH, VMTraining Certified Instructor

Duane has been working in the IT industry for the last two decades. He has primarily focused on security related matters such as Penetration Testing and Forensics. He has appeared as an expert witness in multiple court hearings on IT related matters. Duane has worked for or with most US and some foreign military branches, U.S government agencies, banking and regulatory industries and Fortune 500 companies. Duane contributed to the coordination and execution of IT counter-hacking & security courses for the US Marine Corps, US Army, US Air Force, U.S. Treasury, Sprint, IBM, Washington Mutual and Service Canada.

 

JeffJeff Weiss has held a broad spectrum

of positions within the IT field for over 30 years. Jeff has owned and operated

his own IT business and has installed and supported networks and data centers

at almost every level of the IT world. Jeff has recently authored both courseware

and exams for Microsoft. For the past 15 years, Jeff has worked as a consultant

and trainer with a focus on the design of Enterprise Architecture, as well as

Windows and VMware networks.

RafiqRafiq Wayani has extensive experience including more than 20 years in IT as Systems Architect, Software Engineer, DBA and Project Manager. Wayani has instructed in a variety of technical areas, has designed and implemented network and information systems, and is certified across a wide range of platforms and systems, including Microsoft Solutions Developer, Systems Engineer, Application Developer, Database Administrator, Trainer; Novell Netware Administrator and Engineer; Master Certified Netware Engineer; and A+ Certified. Wayani is MCP, MCSE, MCDBA, MCSD, and MCT certified.

 

cbtscreenshoot_pvssmallPatrick Von Schlag – Patrick has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses. He has helped establish IT service management programs for a variety of organizations including pharmaceutical, energy, and software companies. Patrick was a part of one of the original service management teams in the United States. He has been a member of several CompTIA boards and is a member of the ITSM forum.