Did the Chicken & Egg Know About Change & Configuration?

If there is a “burning question” as an organization drives its ITIL process implementation through the planning stages, it is “… which comes first – Change or Configuration Management?” And, as if that were not enough of a challenge, it is followed by, “Can you do one without the other?” and, close on its heels, “If you do one without the other will you achieve any meaningful level of success?”

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