itSM Solutions® Partner Program

Video & Print Content for Enterprise & Reseller IT Training Programs

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Content as a Service (CaaS)

itSM Solutions Content as a Service (CaaS) licensing program enables enterprise and reseller partners to deliver a high value managed training solution to their student population without the headaches associated with developing and maintaining a managed content portfolio for ITIL, IT and other certification or training programs. itSM’s video class development methodology enables the transformation of traditional classroom training programs into a low cost, high value on-demand managed training solution that can be consumed on a PC, Tablet or Mobile device. itSM video training solutions can be hosted on a clients LMS or delivered as a service on itSM Solutions cloud based LMS. This managed training solution, enables itSM partners to deliver a cost-effective comprehensive training solution that ensures a successful outcome for both student and employer. Highlights of the program are listed below.

cbtscreenshoot_pvssmallVideo Content for Classroom, Virtual Classroom, Self Paced Mentored and Blended Classroom Training
ITSM Programs IT Project Management Programs IT Information Security Programs Axelos RESILIA Programs  
Video Sample Video Training LMS Sample Video Library Overview Video Class System Requirement
        • Accredited scorm compliant online content for the delivery of classroom, virtual classroom, blended classroom and self paced mentored  ITIL, Prince2, and Cobit 5 classes
        • Accredited scorm compliant online content for the delivery of  ITIL, IT Project Management, IT Security, IT Network Engineering and Office Productivity training libraries
        • The configuration of custom libraries to meet a clients specific needs
        • A development platform for the creation of new customer or market focused video training programs
        • Optional Hosting and bandwidth management services
        • Optional partner branded portal for student enablements and billable management services.
        • Optional Student support services
        • Optional online Automated Sales Rep (ASR) lead generation services
        • Optional online Payment Gateway solutions
        • Optional resources to assist with web site setup, opportunity development etc.
          Each student license includes the following features:

        • Instructor lectures on video with printable, online student courseware, workbook, checkpoints and sample guides and online labs where applicable
        • Syllabus aligned training guides (ITIL only) and online labs where applicable
        • Membership in itSM’s or Partners Online Support Community where students can connect with ITIL Experts and other students before, during and after the class
        • Optional Branded Hard Copy Courseware. Checkpoint Booklets and Sample Exams
        • PDU Credits
          itSM’s video licensing programs provide students the following value add over traditional classroom training programs:

        • Pre Class prep Videos, Courseware and Testing
        • During class review of daily class topics or backup training for students who missed a day due to a personal or professional emergency
        • During class access to our 24/7 online mentoring community for questions that might need additional clarificationli>
        • Post class review for students who want more time to prepare for the exam.
        • Automatic creation of a certification of attendance once the student completes the video course
        • No cost access to video training program for exam retakes
        • Membership in itSM’s or Partners support community


    img-curriculum2Printed Courseware for Classroom or Virtual Classroom Training Programs
    ITIL® Prince 2 RESILIA™ Cobit 5 ISO/IEC 20000 SCRUMstudy How to Build a CMDB Cobit 5  
    Polestar ITIL Simulation
    • Accredited courseware for ITIL, Prince2, Cobit5, ISO20000, How to Build a CMDB and Polestar Simulation programs
    • Courseware including checkpoints, sample exams, instructor guides and online, train-the trainer services
    • PDU Credits
    • Book order management services
    • Assistance in registering as an ITIL Broker, ATA or ATO with an examination institute
    • Business development resource to assist with web site setup and opportunity development
    • Optional Automated Sales Rep (ASR) lead generation services


slide-13Instructor Services

This programs provides enterprises or reseller partners with the instructors required to deliver classroom, virtual classroom or blended learning programs or the train the train resources to teach and certify a partner to do it themselves.

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slide-23Exam Management Services

As an Accredited Training Organization (ATO), itSM Solutions is authorized to sell ITIL, Prince2, ISO/IEC 20000 and CobiT exam services direct to its student population. itSM’s Exam Management Service (EMS) provides students a single point of contact for purchasing, scheduling and managing any issues that may come up during the examination process.

Exam Services Overview Exam Vouchers Request More Information  

slide-4IT Education Management Services

itSM Solutions IT Education Management Service enables partners to put in place a billable comprehensive student planning and management service that will ensure a successful education outcome for both student and employer. The itSM Solutions Education Management Service (EMS) is built around a five step education modeling system designed around the key principles outlined in Kotter’s eight step change process for organizational transformation. EMS provides enterprises with a structured model on how to profile the knowledge and skills base of their IT organization and then map that profile to a series of role based training programs designed to equip IT professionals with the knowledge and skills to perform the IT role they are responsible for. This easy to use model helps IT organizations get the right training to the right person at the right time by identifying and justifying anticipated IT training needs.

Education Management Overview Request More Information  

slide-12Automated Sales Rep℠ (ASR) Sales & Marketing Service

itSM Solutions Automated Sales Rep℠ (ASR) is a cutting-edge, cloud-based system that automates the process of marketing and sales from first contact to sales conversion. ASR continuously improves the process of lead generation & development by integrating a series of best practices designed to constantly evolve and increase results while driving down costs.

ASR Overview Request More Information  

logopmi2Itil Training Organization_SME

Prince2 Training Organization_Sme