itSM Solutions® Partner Program

Print, Digital Book & Video Content for Enterprise & Reseller Training Programs

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itSM Solutions content licensing program enables enterprise and reseller partners to deliver a high value managed training solution to their student population without the headaches associated with developing and maintaining a managed content portfolio of its own. Highlights of the program are listed below.

  • All courseware is accredited by its respective examination body
  • Courseware includes checkpoints, sample exams, instructor guides and online, train-the trainer services
  • All courseware qualifies for PMI PDU Credits
  • Book order management services provided by Arvato the exclusive provider of Microsoft training content worldwide
  • Assistance in registering as an ITIL Broker, ATA or ATO with an examination institute
  • Business development resource to assist with web site setup and opportunity development
  • Optional Automated Sales Rep (ASR) lead generation services

Instructor Services

Enterprises or reseller partners have the option to supply their own in-house instructors or have itSM provide one if its registered instructors to deliver the class.

Custom Content Development Services

itSM offer a content development service that enable resellers and enterprises to contract with Company for the creation of non-company classroom and video training training solutions. Its courseware development environment facilitates maintenance and re-use of courseware elements for both online and traditional instructor delivered courses, and is suitable for co-development of additional courses with outside subject matter experts.

Exam Management Services

As an Accredited Training Organization (ATO), itSM Solutions is authorized to sell ITIL, Prince2, RESILIA, CobiT and SCRUMstudy exam services direct to its student population. itSM’s Exam Management Service (EMS) provides students a single point of contact for purchasing, scheduling and managing any issues that may come up during the examination process.

IT Education Management Services

itSM Solutions IT Education Management Service enables partners to put in place a billable comprehensive student planning and management service that will ensure a successful education outcome for both student and employer. The itSM Solutions Education Management Service (EMS) is built around a five step education modeling system designed around the key principles outlined in Kotter’s eight step change process for organizational transformation. EMS provides enterprises with a structured model on how to profile the knowledge and skills base of their IT organization and then map that profile to a series of role based training programs designed to equip IT professionals with the knowledge and skills to perform the IT role they are responsible for. This easy to use model helps IT organizations get the right training to the right person at the right time by identifying and justifying anticipated IT training needs.

Automated Sales Rep℠ (ASR) Sales & Marketing Service

itSM Solutions Automated Sales Rep℠ (ASR) is a cutting-edge, cloud-based system that automates the process of marketing and sales from first contact to sales conversion. ASR continuously improves the process of lead generation & development by integrating a series of best practices designed to constantly evolve and increase results while driving down costs.