IT & ITSM Training Resources

Reference Guides, Communities, Videos & Case Studies

itSM’s FREE IT & ITSM training resources provide students the base line information students need when pursuing a career in IT, IT Service Management (ITSM) or an an Office Professional. Practice areas include:
 
– IT Service Management
– IT Project Management
– IT Information Security
– IT Network Engineering
– Office Productivity Software
 

IT Service Management (ITSM)

 
 
 
ITSM SMM Reference Model for Adopting & Adapting Digital Service Management Best Practices
This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle. This paper originally written in 2007 and updated in 2010 and 2015 aligns perfectly with the recently released Gartner Insight report on Taming the Digital Dragon
 
 
 
 
Mentored LogoMy itSM Mentoring Community is a network of ITSM Practitioners and Experts willing to share their experiences about preparing for and taking the ITIL exams
 
 
 
Training Guide - AugustITIL Training Guide
The itSM Solutions ITIL training guide provides students with a comprehensive overview of the ITIL along with the certification programs associated with this best practice framework.
 
 
 
 
Training Guide - AugustITSM Best Practice “How To” Guides
DITY™ guides are for IT professionals looking for practical coaching and advice on how to implement IT Service Management best practices. Through DITY™ you can acquire good practical advice on how to manage, organize, and optimize IT.
 
 
 
 
you tube whiteFREE ITIL Training on You Tube This is the perfect starter kit to become familar with not only ITIL concepts but also the certification programs associated with the ITIL.
 
 
 
 
hdrallianceITSM (ITIL) Practitioner Alliance is a network of ITSM Practitioners willing to share their ITSM implementation and operations experience.
 
 
 
irs2Internal Revenue Service (IRS) ITIL Training Case Study
The Internal Revenue Service (IRS) shares its ITIL training journey with ITIL’s Accreditor Axelos.
 
 
 
 
 
 
Disney ImagesDisney ITIL Training Case Study
Disney shares its ITIL training journey with ITIL’s Accreditor Axelos.
 
 
 
 
ITIL in action postersITIL in Action Posters & Diagrams Bring your ITIL program to life through the power of visual graphics. Contact rick.lemieux@itsmsolutions.com for more information.
 
 
 
 

IT Project Management

sbok-bookDownload the SCRUM Body of Knowledge (SBOK™) Book
A Guide to the Scrum Body of Knowledge (SBOK™) providing guidelines for the implementation of Scrum—the most popular Agile project management and product development methodology. It provides a comprehensive framework that includes the principles, aspects & processes of Scrum.
How to Use the SBOK Guide Video
Why Get SCRUM Certified Video
SCRUM Principles Video
SCRUM in Six Minutes Video
 
 
 
 
sbok-bookSCRUM Body of Knowledge (SBOK™) Glossary
SBOK™ Guide – Important Terms and Concepts
 
 
 
 
 
 
sbok-bookAGILE Glossary
AGILE SCRUM – Important Terms and Concepts
 
 
 
 
 
 
 

IT Information Security

NIST FrameworkNIST Framework for Improving Critical Infrastructure Cybersecurity
This paper describes a voluntary Cybersecurity Framework (“Framework”) created by the National Institute of Standards & Technology (NIST) to provide a “prioritized, flexible, repeatable, performance-based, and cost-effective approach” to manage cybersecurity risk for those processes, information, and systems directly involved in the delivery of critical infrastructure services. The Framework, developed in collaboration with industry, provides guidance to an organization on managing cybersecurity risk.View the Roadmap – This companion Roadmap to the Framework for Improving Critical Infrastructure Cybersecurity (“the Framework”) discusses NIST’s next steps with the Framework and identifies key areas of development, alignment, and collaboration.
 
 

NIST Framework Target’s Fall Guy: Is Your Board Prepared? This is a great article describing how Cyber Security Risk is moving from the Backroom to the Boardroom
 
 
 
 
 
 
iwInformation Week – NIST Cybersecurity Framework: Don’t Underestimate It Any company that is managing critical infrastructure in the US and disregards the Preliminary Cybersecurity Framework, issued by the National Institute of Standards and Technology (NIST) in late October, does so at its own peril. The framework, which is now in its final comment stage and due to be released in mid-February, lays out a set of comprehensive but voluntary cybersecurity practices.
 
 
 
 
education managementThe National Initiative for Cybersecurity Education (NICE) has evolved from the Comprehensive National Cybersecurity Initiative, and extends its scope beyond the federal workplace to include civilians and students in kindergarten through post-graduate school. The goal of NICE is to establish an operational, sustainable and continually improving cybersecurity education program for the nation to use sound cyber practices that will enhance the nation’s security
 
 
 
 
Treasury LogoTreasury Department Report to the President on Cybersecurity Incentives Pursuant to Executive Order 13636
This report outlines an approach for policymakers to evaluate the benefits and relative effectiveness of government incentives in promoting the adoption of the eventual Framework. It seeks to identify types of situations in which private incentives may be insufficient to provide an appropriate level of cybersecurity. Then, the report reviews a set of seven potential policy options, in areas where the Treasury Department has significant experience or expertise, that could be used as incentives to encourage the voluntary adoption of the Framework.5 These policy solutions, while targeted at critical infrastructure organizations, might also be applicable to a broader group of private sector participants.
 
 

IT Network Engineering

Cisco Guide to ITILITIL and the Cisco Certified Professional White Paper & Webinar
This white paper introduces the Cisco Certified Professional to the world of ITSM and ITIL along with providing some guidance in the areas of adding an ITIL certification to ones Cisco certification portfolio.
Watch the Webinar