Stabilization
I
Workshop
This workshop helps the IT organization quickly gain control of
its "reactive" processes.
Stabilization I covers Service Desk, Incident and Problem Management (the Support and Restore Cluster.)
Workshops
teach
the
student
how
to stabilize their IT infrastructure
and improve IT service availability.
These
workshops significantly
impact
IT
service
availability,
IT
resource
utilization
and
business
customer
satisfaction,
and
establish
the
value
of
IT
services
through
the
support
of
Service
Level
Management.
|
Download brochure... |
|
Leave with
your
personalized
Service
Desk,
Incident and
Problem
Management designs and plans!
|
learn
by doing
as your
prepare
your own
implementation
plan
It
devotes
its
beginning
days to
reviewing
each
process
and
detailing
the
planning,
implementation,
operational
and
integration
activities
necessary
to
successfully
implement
it in
the
client
organization.
The
workshop
wraps up
by
producing
an
initial
process
design
and
integration
plan,
along
with the
requirements
for
enabling
technology. |
|
team
attendance
makes
the
difference
Process
owners,
project
managers,
process
implementation
team
and
managers
responsible
for
the
successful
implementation
of
ITSM
processes. |
Bring
your
ITSM/ITIL
implementation
team
together
as a
group
to
ensure
smooth
implementation! |
|
We
have
taken
years
of
expertise
and
distilled
them
into
an
easy-to-understand
training
program.
Get
ready-to-use
templates.
Leave
with
your
personalized
design
and
integration
plan. |
Curriculum
-
Duration
is 4 days.
-
Format is
interactive
classroom
lectures,
discussion,
team
exercises
and
quizzes
-
Day 1:
Program
Overview,
Continuous
Service
Improvement
/Lab,
ITSM
Concepts,
Process
Maturity
Framework,
Process
Concepts
/Lab,
Project
Concepts,
Process
Guide
/Lab
-
Day 2:
The GQM
Method
/Lab,
Operating
Level
Agreements
Lab
-
Day 3:
Service
Desk,
Incident
Management,
Manage,
Organize
and
Optimize
Service
Desk and
Incident,
Lab
-
Day:
Problem
Management,
Manage,
Organize
and
Optimize
Problem,
Lab
-
Day
4:
CSIP
Planning
Integration,
Lab, End
of
course
review
Evaluations,
Certificates
-
Prerequisites:
Participants
must hold
ITSM
Foundation
Certification.
-
Examination:
None.
-
Reference
Material:
Each
participant
receives a
workshop
guide
including
templates.
 Request
More
Information |
|
