Stabilization II Workshop: Release & Control
Configuration, Change & Release
Level 12345 (what's this?)

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Stabilization I
Stabilization II
Optimization I

Optimization II


Stabilization II Workshop
This workshop is designed to help the IT organization gain control of its IT infrastructure and the Configuration, Change, and Release Management (Release and Control) processes that will optimize their IT infrastructure and significantly impact IT service availability, IT resource utilization and business customer satisfaction.
These processes will significantly impact IT service availability, IT resource utilization and business customer satisfaction, and establish the value of IT services through the support of Service Level Management.

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Leave with your personalized Configuration, Change and Release Management initial designs and integration plans learn by doing as your prepare your own implementation plan
It devotes its beginning days to reviewing each process and detailing the planning, implementation, operational and integration activities necessary to successfully implement it in the client organization. The workshop wraps up by producing an initial process design and integration plan, along with the requirements for enabling technology.

team attendance makes the difference
Process owners, project managers, process implementation team and managers responsible for the successful implementation of ITSM processes.

Bring your ITSM/ITIL implementation team together as a group to ensure smooth implementation

We have taken years of expertise and distilled them into an easy-to-understand training program. Get ready-to-use templates. Leave with your personalized design and integration plan.

Curriculum
  • Duration is 4 days.
  • Format is interactive classroom lectures, discussion, team exercises and quizzes
  • Day 1: Program Overview, Continuous Service Improvement /Lab, ITSM Concepts, Process Maturity Framework, Process Concepts /Lab, Project Concepts, Process Guide /Lab
  • Day 2: The GQM Method /Lab, Operating Level Agreements
    Lab
  • Day 3: Change Management, Configuration Management, Manage, Organize and Optimize Change Management, Lab
  • Day: Release Management, Manage, Organize and Optimize Configuration and Release, Lab
  • Day 4: CSIP Planning Integration, Lab, End of course review
    Evaluations, Certificates
  • Prerequisites: Participants must hold ITSM Foundation Certification.

  • Examination: None.
  • Reference Material: Each participant receives a workshop guide including templates.

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