In November of 2008, APMG (the governing body of ITIL) released the requirements listed below as the minimum qualifications mentors/instructors need to have in order to teach V2 and V3 ITIL Certification programs. All itSM Solutions® mentors/instructors meet this requirement in addition to having several years of hands-on ITSM design, implementation and operational level experience.

itSM Solutions® also offers its partners and clients (assuming they have the required ITIL certifications) the opportunity to deliver ITSM training programs themselves by attending the Train-the-Trainer ( TTT) program (classroom and online) for the class they wish to teach. Please contact sales@itsmsolutions.com for more information.

Basic Requirements to be accredited as an ITIL® Mentor/Instructor

• Hold the ITIL Expert Qualification if teaching any level higher than foundation
• Have a minimum of 3 years practical experience in IT Service Management
• Demonstrate the ability to manage, run and deliver training courses
• Have a minimum of 10 days experience delivering classroom based ITIL training (this could be as "trainer under instruction")

Program Specifics

• V3 Programs
• V3 Foundation
• The ITIL Expert Qualification is not mandatory to deliver this training course although it is recommended
• Trainers must hold either the ITIL V3 Foundation or ITIL V2 Foundation plus the ITIL V3 Foundation Bridge or Service Manager
• Trainers must hold a minimum of 9 credits in the ITIL v2 and ITIL v3 examination program.
• V3 Intermediate Lifecycle Classes
• Standard v3 trainer criteria will apply from release
• Trainer must hold a valid certificate in the ITIL Expert and Lifecycle module they teach
• V3 Intermediate Capability Classes
• Standard v3 trainer criteria will apply from release
• Trainer must hold a valid certificate in the ITIL Expert and Capability module they teach
• V3 Managing Across the Lifecycle
• Standard v3 trainer criteria will apply from release
• Trainer must hold a valid certificate in the ITIL Expert and Managing Across the Lifecycle module
• V3 Foundation Bridge
• The ITIL Expert Qualification is not mandatory to deliver this training course although it is recommended
• Trainers must hold either the ITIL V3 Foundation or ITIL V2 Foundation plus the ITIL V3 Foundation Bridge or Service Manager
• Trainers must hold a minimum of 9 credits in the ITIL v2 and ITIL v3 examination program.
• V3 Manager Bridge
• Trainers must hold the ITIL V2 Managers certificate plus the ITIL V3Managers Bridge certificate
• V2 Programs
• V2 Foundation Classes
• EXIN Exam
• The trainer only delivers training under an ATP's responsibility.
• The trainer has sufficient experience in the content of the course.
• The trainer has at least three years of relevant experience in the content of the course.
• The trainer has sufficient teaching skills.
• The trainer has sufficient teaching skills to deliver the course in a clear and concise way.
• The trainer has references which can confirm his/her competencies as a trainer.
• The trainer has obtained the relevant certificates
• The trainer possesses: the certificate in which training is delivered himself/herself or
• Demonstrably comparable knowledge and experience
• ISEB Exam
• Hold the Manager's Certificate in IT Service Management
• Demonstrate a suitable mix of practical experience across IT and ITSM disciplines of at least five years duration
• Demonstrate at least two years experience in a managerial/supervisory role
• Demonstrate competence to run training courses
• V2 Practitioner Classes
• Trainers must be certified in the practitioner subject they wish to teach
• however in the case of clustered practitioners - trainer must be certified in the cluster qualification or two of the three topics covered as part of the cluster.
• Alternatively trainers can be certified ITIL Service Managers.
• V2 Service Manager
• Certified ITIL Service Manager