itSM Solutions® LLC

Utilizing a common courseware curriculum that supports both classroom and online venues, itSM Solutions® Mentor Led Training programs provide the maximum flexibility in venue, scheduling, support services, travel expense, time out of the office and overall training costs.

itSM Classroom Training Solutions

All classroom venues include accredited student courseware delivered by a certified itSM Solutions® Mentor in a public, onsite or virtual (webinar) classroom environment.

itSM Online Training Solutions

All online classes use a series of accredited video lectures combined with online student courseware and optional support services (mentoring, program management etc.) to recreate the actual classroom experience. All programs can be delivered in a group (public or onsite) or individual (desktop or mobile) classroom environment. Key benefits include:

• Enabling enterprises to train their IT organization online without losing the true value of classroom training - "The Mentor".
• Providing students the flexibility to learn at their own pace and to schedule their training just like they would schedule their daily meetings.
• Eliminating thousands of dollars in instructor fees, travel expenses and lost productivity costs.
• Supporting a universal per day pricing model that enables enterprises to purchase blocks of discounted training credits without having to pre-assign them to students or programs.

itSM Training Support Services

Both options can be combined with a series of value added support services designed to enhance the student's overall training experience. Optional services include:

• One-on-One Mentoring Services that enable students to reach out to a trusted advisor or coach for questions that might come up during a student's online training program.
• Program Management Services that enable enterprises to monitor and manage the student's progress throughout the entire training program.
• Online Student Assessment & Practice Exams that enable students to assess their understanding of the ITSM program they are being trained on along with taking a series of online practice exams in preparation for the actual exam.
• Exam Services that enable students or training coordinators to schedule exam services for individuals or groups within their IT department.
• ITSM Bookstore Services offering students and training coordinators access to third-party books designed to add value to the ITSM focus area under review.
• Customization Services that enable enterprises to create training and certification programs focused around the specifics of their enterprise ITSM program.