itSM Solutions® LLC
itSM Solutions® is a U.S. based accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT and business professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).
ITSM Orientation Programs
- Executive Overview
This hands-on training course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well-accepted IT frameworks, methods and standards.Click for details.
- How to Succeed with ITIL
This "how to" workshop is designed to teach IT executives and senior-level managers the skills they need to achieve ITSM success. Highlights of the program include reviewing case studies from across the world to better understand what others have done to define, document and obtain a return on investment from ITSM.Click for details.
- Polestar™ ITSM Simulation
ITSM simulation workshop designed to accelerate an IT organization's understanding, involvement and acceptance of ITSM best practices within their organization.Click for details.
- itSM DITY™ (Do IT Yourself) Videos
These one hour DITY™ video training programs provide clients the detail behind implementing the topics covered in our weekly itSM DITY™ newsletter.Click for details.
ITSM Certification Programs
- Foundation
This hands on ITSM Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.Click for details.
- Support & Restore Practitioner
This hands on program leads to the Practitioner Certificate in IT Service Management Support and Restore and is for IT professionals who will participate in managing, organizing, and optimizing the ITSM Service Desk along with the Incident and Problem Management process areas.Click for details.
- Release & Control Practitioner
This hands on program leads to the Practitioner Certificate in IT Service Management Release & Control and is for IT professionals who will participate in managing, organizing, and optimizing the Change, Configuration and Release process areas.Click for details.
- Agree & Define Practitioner
This hands on program leads to the Practitioner Certificate in IT Service Management Agree & Define and is for IT professionals who will participate in managing, organizing, and optimizing the Service Level and Financial Management process areas.Click for details.
- Plan & Improve Practitioner
This hands on program leads to the Practitioner Certificate in IT Service Management Plan & Improve and is for IT professionals who will participate in managing, organizing, and optimizing the Availability, Capacity and Continuity process areas.Click for details.
- Service Manager
This hands on program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge.Click for details.
- Foundation Bridge
This hands on certification training program enables ITSM Version 2 certified students to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.Click for details.
- Foundation
This hands-on ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.Click for details.
- Service Lifecycle - Strategy
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle.Click for details.
- Service Lifecycle - Design
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL® Service Lifecycle.Click for details.
- Service Lifecycle - Transition
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service LifecycleClick for details.
- Service Lifecycle - Operation
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle.Click for details.
- Service Lifecycle - Continual Service Improvement
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle.Click for details.
- Service Capability - Planning, Protection & Optimization
This hands on program leads to a Certificate in ITIL V3 Service Capability Management - Planning, Protection and Optimization. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.Click for details.
- Service Capability - Service offerings & Agreements
This hands on program leads to a Certificate in ITIL V3 Service Capability Management - Service Offerings & Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.Click for details.
- Service Capability - Release, Control & Validation
This hands on program leads to a Certificate in ITIL V3 Service Capability Management - Release, Control & Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.Click for details.
- Service Capability - Operational Support & Analysis
This hands on program leads to a Certificate in ITIL V3 Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.Click for details.
- Managing Across the Lifecycle
This hands on program in a Certificate in ITIL V3 Service Management - Managing Across the Lifecycle. This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.Click for details.
- Service Manager Bridge
This hands on, certification training program enables ITSM Version 2 certified Service Managers to upgrade their Service Manager certification to Version 3 of the IT Infrastructure Library. Accredited ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.Click for details.
- ITIL V3 Certification Bundles
Accredited, ITIL Intermediate and Expert combination certification classes.Click to see all V3 Cetrification Bundles.
ITSM Implementation Training Programs
- Service Desk, Incident & Problem Management
This "how to" workshop helps IT practitioners acquire the skills to plan and implement the Support & Restore process areas (Incident and Problem Management) along with the Service Desk function. Delivered over four days the course features lectures, discussion, team exercises and quizzes. Highlights of the program include producing a Support and Restore process design, integration and technology requirements plan.Click for details.
- Change, Configuration & Release Management
This "how to" workshop helps IT practitioners acquire the skills to plan and implement the Release & Control process areas (Change, Configuration & Release Management). Delivered over four days the course features lectures, discussion, team exercises and quizzes. Highlights of the program include producing a Release and Control process design, integration and technology requirements plan.Click for details.
- Service Level & Financial Management
This "how to" workshop helps IT practitioners acquire the skills to plan and implement the Agree & Define process areas (Service Level & Financial Management). Delivered over four days the course features lectures, discussion, team exercises and quizzes. Highlights of the program include producing a Agree and Define process design, integration and technology requirements plan.Click for details.
- Availability, Capacity & Continuity Management
This "how to" workshop helps IT practitioners acquire the skills to plan and implement the Plan & Improve process areas (Availability, Capacity & Continuity Management). Delivered over four days the course features lectures, discussion, team exercises and quizzes. Highlights of the program include producing a Plan and Improve process design, integration and technology requirements plan.Click for details.
ITSM Training Support Services
- ITSM Mentor Service
This service provides clients the flexibility to select either an itSM Solutions® certified mentor, partner mentor or an in-house resource (trained by itSM Solutions®) to mentor those students taking any online training program.Click for details.
- ITSM Program Management Service
This itSM Solutions® Program Management Service provides clients the flexibility to select either an itSM Solutions® program manager, partner program manager or an in-house resource (trained by itSM Solutions®) to coordinate and manage any or all aspects of the enterprise classroom or online ITSM training program.Click for details.
- ITSM Exam Services
This service provides the client one-stop shopping for all individual or group ITIL exam needs.Click for details.
- ITSM Books
This service provides clients one-stop shopping for all ITSM and ITIL book needs.Click for details.
- ITSM Online Student Assessment & Practice Exams
This professional grade online ITIL Foundation exam preparation tool helps students prepare for the certification exam by enabling them to quickly isolate the subject areas that require additional focus prior to taking the actual exam.Click for details.
