White Papers
and other content that will guide you on your ITSM journey

Speakers Bureau

Looking for a dynamic speaker for a keynote or meeting kickoff? Need insight into an IT industry trend for an article, BLOG, report, journal, or book? itSM Solutions has an collection of speakers well versed in industry best practices. Our speakers are not just riding the wave of one or two IT best practices, but rather they are actively creating new ideas and extending them into next practices.

Ask an itSM Expert™

White Papers

Free, in-depth reviews, analysis and opinion on relevant ITSM topics:

Best Practice Books & CDs

Products include printed and electronic books and CD-ROMs. Many products available in several languages. Many products are supported by such respected organizations as ITSMF, HDI, ASL Foundation, TSO and OGC, and are vendor neutral. Products are available in several formats: traditional book format, CD-ROM’s, and licensing of digital content.

News & Resources

For Successful ITIL Implementation

Websites
  • Office of Government Commerce (OGC)
    This is where it all started ... well, actually it started with the CCTA but that's history. The OGC owns the copyright to the IT Infrastructure Library, but has engaged the IT Service Management Forum (itSMF), a non-profit end user's group to manage and extend ITIL®. This is a good first site if you are looking for the basic information about ITSM and ITIL. http://www.ogc.gov.uk

  • IT Service Management Forum - itSMF
    The itSMF bills itself as "The only truly Independent and internationally recognized forum for IT Service Management Professionals worldwide.” The OGC has engaged the itSMF to maintain and extend the IT Infrastructure Library (ITIL®), so the organization exerts significant influence over the content of the ITSM books, and the two examination bodies. It’s a good organization to belong to, either as an individual or with a corporate membership. The other links are to the US and Canadian chapters. The itSMF holds a “user’s” (not a vendor) conference every year where practitioners or those people looking for information about ITSM best practices can attend and share information.


  • Information Systems Examination Board (ISEB)
    The ISEB is part of the British Computer Society and provides “…industry recognized qualification that measure competence, ability and performance in many areas of IS, with the aim of raising industry standards, promoting career development and providing competitive edge for employers.” In short they are the folks that provide the certification exams for all levels of IT Service Management. http://www.bcs.org.uk/iseb

  • APMG
    ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. http://www.itil-officialsite.com/home/home.asp

  • ITSM Watch
    This site provides up to date articles from some of the leading experts in ITSM along with providing links to other valuable ITSM resources. http://www.itsmwatch.com