itSM Solutions® LLC
itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).
Venue Options
- Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Public Classes and Schedules.
- Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)Click to list Onsite Classes.
- Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Webinar Classes.
- Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.Click to list Online Mentor Classes.
- Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Online Web Classes.
Selecting Modules to Achieve ITIL Expert Certification
The Qualification Scheme offers a range of modules across the three levels of learning to meet a variety of individual or organizational learning objectives. Provided candidates meet prerequisites for any syllabus and examination, they can select from the various modules depending upon their learning needs. The Qualification Scheme requires that all candidates wishing to achieve the ITIL Expert or Advanced Level certifications, possess well balanced V3 subject matter knowledge. These certifications examine across the entire ITIL Service Management Practice Lifecycle and it is therefore important that any candidate wishing to become certified at these levels select modules that span across the Lifecycle.
Some possible combinations are shown in the interactive charts below: (click for detailed information on each module) A minimum of Twenty Two (22) credits are required to achieve ITIL Expert Status.
| ITIL Expert - Lifecycle Track | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V3 Foundation or | None | No - but recommended | Prometric, VUE or ATO | 65 | 2 |
| ITIL V3 Foundation Bridge | V2 Certificate | No - but recommended | Prometric, VUE or ATO | 65 | 0.5 |
| ITIL V3 Service Lifecycle - Strategy | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - Design | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - Transition | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - Operation | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - CSI | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Managing Across the Lifecycle | V3 Foundation + 15 Intermediate Credits | Yes - Classroom or Online | ATO | 70 | 5 |
| ITIL Expert - Capability Track | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V3 Foundation or | None | No - but recommended | Prometric, VUE or ATO | 65 | 2 |
| ITIL V3 Foundation Bridge | V2 Certificate | No - but recommended | Prometric, VUE or ATO | 65 | 0.5 |
| ITIL V3 Service Capability - PP&O | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - SO&A | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - RC&V | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - OS&A | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Managing Across the Lifecycle | V3 Foundation + 15 Intermediate Credits | Yes, Classroom or Online | ATO | 70 | 5 |
| ITIL Expert - Mixed Track - Option A | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V3 Foundation or | None | No - but recommended | Prometric, VUE or ATO | 65 | 2 |
| ITIL V3 Foundation Bridge | V2 Certificate | No - but recommended | Prometric, VUE or ATO | 65 | 0.5 |
| ITIL V3 Service Capability - PP&O | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - SO&A | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Lifecycle - Transition | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - Operation | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - CSI | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Managing Across the Lifecycle | V3 Foundation + 15 Intermediate Credits | Yes, Classroom or Online | ATO | 70 | 5 |
| ITIL Expert - Mixed Track - Option B | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V3 Foundation or | None | No - but recommended | Prometric, VUE or ATO | 65 | 2 |
| ITIL V3 Foundation Bridge | V2 Certificate | No - but recommended | Prometric, VUE or ATO | 65 | 0.5 |
| ITIL V3 Service Capability - PP&O | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - SO&A | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - RC&V | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Lifecycle - Operation | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - CSI | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Managing Across the Lifecycle | V3 Foundation + 15 Intermediate Credits | Yes, Classroom or Online | ATO | 70 | 5 |
| ITIL Expert - Mixed Track - Option C | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V3 Foundation or | None | No - but recommended | Prometric, VUE or ATO | 65 | 2 |
| ITIL V3 Foundation Bridge | V2 Certificate | No - but recommended | Prometric, VUE or ATO | 65 | 0.5 |
| ITIL V3 Service Capability - SO&A | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - RC&V | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - OS&A | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Lifecycle - Design | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - CSI | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Managing Across the Lifecycle | V3 Foundation + 15 Intermediate Credits | Yes, Classroom or Online | ATO | 70 | 5 |
| ITIL Expert - Mixed Track - Option D | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V3 Foundation or | None | No - but recommended | Prometric, VUE or ATO | 65 | 2 |
| ITIL V3 Foundation Bridge | V2 Certificate | No - but recommended | Prometric, VUE or ATO | 65 | 0.5 |
| ITIL V3 Service Capability - RC&V | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Capability - OS&A | V3 Foundation | Yes, Classroom or Online | ATO | 70 | 4 |
| ITIL V3 Service Lifecycle - Strategy | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - Design | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Service Lifecycle - CSI | V3 Foundation | Yes - Classroom or Online | ATO | 70 | 3 |
| ITIL V3 Managing Across the Lifecycle | V3 Foundation + 15 Intermediate Credits | Yes, Classroom or Online | ATO | 70 | 5 |
| ITIL Expert - V2 Service Manager Track | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V2 Service Manager | V2 or V3 Foundation Certificate | Yes - Classroom Only | ATO | 50 | 17 |
| ITIL V3 Service Manager Bridge | V2 Service Manager Certificate | Online or Classroom | ATO | 80 | 5 |
| ITIL Expert - V2 Practitioner Track | |||||
| ITIL Expert Programs | Prerequiste Certification | Course Attendance Required with accredited ATO | Exam Providers | Passing Grade | ITIL Credits |
| ITIL V2 Foundation | None | No - but recommended | Prometric, VUE or ATO | 65 | 1.5 |
| ITIL V2 Practitioner - IPSR | V2 or V3 Foundation Certificate | Yes, Classroom only | ATO | 65 | 3.5 |
| ITIL V2 Practitioner - IPRC | V2 or V3 Foundation Certificate | Yes, Classroom only | ATO | 65 | 3.5 |
| ITIL V2 Practitioner - IPAD | V2 or V3 Foundation Certificate | Yes, Classroom only | ATO | 65 | 3.5 |
| ITIL V2 Practitioner - IPPI | V2 or V3 Foundation Certificate | Yes, Classroom only | ATO | 65 | 3.5 |
| ITIL V3 Service Manager Bridge | V2 Service Manager Certificate | Online or Classroom | ATO | 80 | 5 |
| ITIL V3 Managing Across the Lifecycle | V3 Foundation + 15 Intermediate Credits | Yes, Classroom or Online | ATO | 70 | 5 |