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itSM Solutions professionally produced classroom training programs are delivered by an certified instructor in a physical or virtual (webinar) classroom. Instructor can be provided as part of a turn-key classrooom solution or can be provided by the client. Classroom programs come with student workbooks, checkpoints, sample exams and in some cases PDU credits. Onsite, online or testing center exam services are available for most ITSM training programs. Programs include:

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SCRUM Developer Certified (SDC™)

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Overview
Scrum Developer Certified (SDC™) is an entry level certification for Scrum Team members and those who interact with any Scrum Team. The objective of this certification is to ensure that Scrum Team members know enough about Scrum to effectively contribute to a Scrum project. The courseware and preparation tools required for the certification exam will be available online on SCRUMstudy.com. An online proctored exam will be conducted at the end of the course.

Video Training Features
• Instructor led video presentations
• Printable online student courseware
• Online testing with detailed responses
• Membership in our online SCRUM/AGILE Mentoring Community™.

Audience Profile

This is highly recommended for everyone in a company who works in a Scrum Team or anyone who interacts with any Scrum Team. This will also be very useful for those who are interested in understanding the basics of Scrum and how this method could be used effectively.

Prerequisites

There is no formal prerequisite for this certification.It is also highly recommended to attend the 2 day SDC™ classroom training provided by the SCRUMstudy approved Registered Education Provider (R.E.P.)

Exam Format
• Multiple Choice
• 75 questions per exam
• One mark awarded for every right answer
• No negative marks for wrong answers
• 57 questions need to be answered correctly to pass
• 90 minutes duration
• Proctored online exam

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Scrum Master Certified (SMC™)

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Overview

Scrum Master Certified (SMC™) professionals are facilitators who ensure that the Scrum Team is provided with an environment conducive to completing the project successfully. The Scrum Master guides, facilitates, and teaches Scrum practices to everyone involved in the project; clears impediments for the team; and, ensure that Scrum processes are being followed. Successful candidates will be awarded the Scrum Master Certified (SMC™) certification by SCRUMstudy after passing the certification exam.

Video Training Features
• Instructor led video presentations
• Printable online student courseware
• Online testing with detailed responses
• Membership in our online SCRUM/AGILE Mentoring Community™.

Audience Profile

This certification is appropriate for anyone who is interested in working as a Scrum Master.

Prerequisites

There is no formal prerequisite for this certification. However, it is preferable to complete the Scrum Developer Certified (SDC™) certification before applying for the Scrum Master certification. It is also highly recommended to attend the 2 day SMC™ classroom training provided by the SCRUMstudy approved Registered Education Provider (R.E.P.)

Exam Format
• Multiple Choice
• 100 questions per exam
• One mark awarded for every right answer
• No negative marks for wrong answers
• 120 minutes duration
• Proctored online exam.

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Scrum Product Owner Certified (SPOC™)

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Overview

The Product Owner represents the interests of the stakeholder community to the Scrum Team. The Product Owner is responsible for ensuring clear communication of product or service functionality requirements to the Scrum Team, defining Acceptance Criteria, and ensuring those criteria are met. The Product Owner must always maintain a dual view. He or she must understand and support the needs and interests of all stakeholders, while also understanding the needs and workings of the Scrum Team.

Applicants will be awarded the Scrum Product Owner Certified (SPOC™) certificate by SCRUMstudy upon successfully passing the certification exam.

Video Training Features
• Instructor led video presentations
• Printable online student courseware
• Online testing with detailed responses
• Membership in our online SCRUM/AGILE Mentoring Community™.

Audience Profile

This certification is for anyone who interfaces with stakeholders or works as a Product Owner in a Scrum Team.

Prerequisites

There is no formal prerequisite for this certification. However, SDC™ or SMC™ Certified professionals will be able to better understand the concepts required for this certification exam. It is also highly recommended to attend a 2-day SPOC™ classroom training provided by a SCRUMstudy approved Registered Education Provider (R.E.P.)

Exam Format
• Multiple Choice
• 140 questions per exam
• One mark awarded for every right answer
• No negative marks for wrong answers
• 180 minutes duration
• Proctored online exam

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Agile Master Certified (AMC™)

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Overview

Rapid changes in technology, market demands, and expectations have paved the way for the conceptualization and implementation of Agile methods and values in many organizations. Agile relies on adaptive planning and iterative development and delivery. It focuses primiarily on the value of people in getting the job done effectively. (AEC™) Certified Professionals should appreciate the concepts of Agile development and have the ability to compare and choose the Agile methodology appropriate in a given situation.

Applicants will be awarded the Agile Expert Certified (AEC™) certificate by SCRUMstudy after successfully passing the certification exam.

Video Training Features
• Instructor led video presentations
• Printable online student courseware
• Online testing with detailed responses
• Membership in our online SCRUM/AGILE Mentoring Community™.

Audience Profile

This certification is appropriate for anyone interested in getting familiar with the concepts and practices of Agile Project Delivery, and who wants to have a working knowledge of the various Agile methodologies.

Prerequisites

There is no formal prerequisite for this certification. However, a SDC™ or SMC™ certified professional will be able to easily understand the concepts required for the certification exam. Alternatively, you can attend a 3-day AEC™ classroom training provided by a SCRUMstudy approved Registered Education Provider (R.E.P.)

Exam Format
• Multiple Choice
• 100 questions per exam
• One mark awarded for every right answer
• No negative marks for wrong answers
• 120 minutes duration
• Proctored online exam.

Our Accreditation

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Our Expert Trainer

cbtscreenshoot_pvssmallPatrick Von Schlag – Patrick has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses. He has helped establish IT service management programs for a variety of organizations including pharmaceutical, energy, and software companies. Patrick was a part of one of the original service management teams in the United States. He has been a member of several CompTIA boards and is a member of the ITSM forum.