Tag Archives: IT Education

Did the Chicken & Egg Know About Change & Configuration?

If there is a “burning question” as an organization drives its ITIL process implementation through the planning stages, it is “… which comes first – Change or Configuration Management?” And, as if that were not enough of a challenge, it is followed by, “Can you do one without the other?” and, close on its heels, “If you do one without the other will you achieve any meaningful level of success?”

What ITIL Training method is Right for You?

The world of ITIL training & testing has changed quite a bit over the past two years. Today, one can be trained from Foundation thru Expert in an instructor led classroom, virtual classroom, online self-paced video or e-learning classroom or in a blended learning classroom that combines self-paced training with instructor-led review sessions. Exams can be taken onsite with a proctor, online with a web cam proctor or at an accredited testing center. These new multi-venue delivery and testing capabilities provide training coordinators with the ability to maximize the use of their ITSM training dollar while minimizing their travel cost and a student’s time out of the office. This multi-venue approach also provides the ability to accelerate ITSM adoption within an enterprise by enabling training coordinators to offer solutions that can be delivered anytime, anywhere. This newsletter is designed to help training coordinators understand each delivery method in detail so they in turn can use this new found knowledge to assist in the development of multi-venue training plan for individuals or an entire IT organization.