The world of ITIL training & testing has changed quite a bit over the past two years. Today, one can be trained from Foundation thru Expert in an instructor led classroom, virtual classroom, online self-paced video or e-learning classroom or in a blended learning classroom that combines self-paced training with instructor-led review sessions. Exams can be taken onsite with a proctor, online with a web cam proctor or at an accredited testing center. These new multi-venue delivery and testing capabilities provide training coordinators with the ability to maximize the use of their ITSM training dollar while minimizing their travel cost and a student’s time out of the office. This multi-venue approach also provides the ability to accelerate ITSM adoption within an enterprise by enabling training coordinators to offer solutions that can be delivered anytime, anywhere. This newsletter is designed to help training coordinators understand each delivery method in detail so they in turn can use this new found knowledge to assist in the development of multi-venue training plan for individuals or an entire IT organization.
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In an October of 2009 itSM Solutions published an article from Kepner Tregoe asking the question Is The Training Room Defunct? The article focused on the fact that in-class training was dying a rapid death in many organizations, not out of any ill will but primarily out of economic necessity and directives to minimize an employees’ time off the job. With that in mind, education coordinators have been seeking new ways to deliver “just in time” education solutions that will help workers solve problems, learn new skills, prepare for examinations and receive support services on-demand. On-Demand Classroom Education Networks may deliver what coordinators are looking for.