Tag Archives: PMP

Did the Chicken & Egg Know About Change & Configuration?

If there is a “burning question” as an organization drives its ITIL process implementation through the planning stages, it is “… which comes first – Change or Configuration Management?” And, as if that were not enough of a challenge, it is followed by, “Can you do one without the other?” and, close on its heels, “If you do one without the other will you achieve any meaningful level of success?”

IT Service Management (ITSM) – A Reference Model for Business & IT Alignment

 Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.