Digital Transformation Training Solutions

Three things are certain in today’s business world: first, digital services are now at the center of all businesses; second, business is a moving target and third businesses are under attack from those trying to steal the critical information companies rely on for daily business operations and revenue generation. The demand for a proactive, collaborative and balanced approach for managing, securing and improving digital assets and services across stakeholders, supply chains, functions, markets, and geographies has never been greater.

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Digital services are fundamental to corporate success, and digital service decisions, like all other business decisions, must consider both the value and risk the service will contribute to the customer experience. In-light of this, a solid, sound business case for digital investments requires mature business, and risk judgment. Unfortunately, there are no shortcuts to developing maturity or to developing judgment – both take time and experience. There is only one way to gain traction in these circumstances and that is to apply the collective experience of all stakeholders in the pursuit and execution of a single customer experience strategy. In this case the integrated whole is much greater than the sum of the individual parts.

To support this new digital service business model, enterprises must adopt and adapt a best practice approach to Digital Transformation Management (DTM). The DTM program must deliver a proactive, collaborative and balanced approach for adopting and adapting the incremental improvements necessary to manage & improve the cost, quality, compliance, security, risk and business continuity of a digital service portfolio.

itSM Solutions Digital Transformation Best Practice Training Program

The itSM Solutions Digital Transformation training program integrates six best practice training areas in support of enabling a DTM program across an enterprise and its supply chain. They include:

  • Digital Enterprise Readiness Framework provides guidance and trainings on what organizations need to do to operate within a digital business model in terms of Operational Sustainability, Organizational Agility, Strategic Agility, and Disruptive Culture.
  • ITIL’s® Service Management Framework provides guidance and trainings on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of cost, quality and continuity.
  • COBIT Governance Framework provides guidance and trainings on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of compliance with organizational risk controls.
  • NIST Cyber Security Framework provides guidance and trainings on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of information security and risk management
  • RESILIA™ Cyber Resilience Framework provides guidance and trainings on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of employee cybersecurity training and business resiliency and recovery
  • PMI’s PMBOK and Prince 2 Project Management Methodology provide guidance and trainings on how enterprises can improve the success of its digital service projects by using knowledge and techniques that tie project results to business outcomes.