itSM Solutions Classroom Style Video Courses
itSM’s video training content can be delivered in a classroom, virtual classroom or as a classroom style self-paced mentored blended learning training solution. This innovative approach to IT and Office certification training enables training coordinators to deliver an enterprise wide training program that adapts to the just in time needs of the 21st century IT professional. This managed certification training solution, enables training coordinators to deliver a comprehensive training solution that ensures a successful outcome for both student and employer.itSM online video training programs provide support for the following features:
Video Lectures and Expert Instruction Delivered direct to your PC, Tablet or Mobile device *
Our unique delivery simulates a one-on-one classroom environment, creating a more personal learning experience.
Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.
Practical knowledge is essential for success in a real world environment and we have chosen our instructors with this in mind – many of our instructors are business owners and have been employed in their respective fields for decades!
PowerPoint Slides and Visuals
Our courses feature PowerPoint slides to illustrate concepts and complement the expert instruction.
Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed powerpoint slides we provide. These slides are accompanied by an instructor voiceover to provide our students with a clear, efficient, and complete presentation of concepts.
The immersive demonstrations in our training allow the student to view practical application of concepts in real-world environments.
Demonstrations are a way for the instructor to present how to perform a task on-screen in front of the student. This feature gives the student the power to see tasks performed by a professional in the intended environment as many times as they would like, without purchasing expensive software.
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Our Linkedin® communities provide interactive learning support for students using self-paced learning materials for IT certification
Our support communities provide students with online and telephone access to tutors, interactive chat sessions with other students, bulletin boards and continuous assessment and feedback. Our certified online experts are available to provide real-time answers to technology and soft-skill-related questions 24×7.
Controls and Navigation
Our easy-to-use controls and table of contents navigation allow you to quickly jump to any point in the course and fully control the pace of your training.
Move through hours of in-depth content quickly and easily and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises. All courses resume where you left off last session, allowing you to learn when it is convenient for you without the hassle of remembering where you were.
Student Workbooks, Courseware & Guides
Our courses feature printable Student Workbooks for every chapter.
Our printable Student Workbooks are a study tool that allows students to take notes and bring the course material with them when they may not have access to a computer. Workbooks can also be used electronically to quickly review powerpoint slides and training topics.
Once a topic is completed, our built-in review quiz allows you to assess your progress and identify areas where additional study may be required.
After this assessment the student can go back give some extra attention to different subject areas within a topic if necessary. If using our online solution, the student score on each quiz is recorded so that student progress may be tracked.
Certificate of Completion
Our course features a printable certificate of attendance once the student has met the course accrediation requirements.
For ITIL, students must complete all the videos, read all of the course materials and scorean 80% of higher on all the module exams.
* All devices must meet the specifications outlined in the system requirements document that can be found at the top of this page.