itSM Solutions LLC

itSM Solutions LLC is a publishing company specializing in the design of online and classroom  IT certification training programs designed to meet the education needs of the 21st century IT professional. Our multi-venue training capability enables training coordinators to maximize their IT training dollars while minimizing their student travel cost and time out of the office.

itSM licenses its programs direct to individuals and enterprises along with its licensing its courseware, video content and portal services direct to partners looking to offer co-branded or white label IT training solutions as part of their IT service portfolio. Our programs have been  licensed and endorsed by the who’s who of IT and ITSM including HP, Cisco, boeing, IRS and Disney. We have trained and certified thousands of students from across the globe.

itSM is also the creator of a unique Education Management Program designed to ensure a successful outcome for both student empoloyer. The program is built around itSM’s Transformation Education Roadmap™ (ITER) a five phase, role-based IT education modeling system designed to help training coordinators get the right training to the right person at the right time by identifying and justifying anticipated ITSM training needs.

itSM and its products are accredited by CSME and Peoplecert, the Examination Institutes for Information Technology Service Management (ITSM), and recognized by the Project Management Institute (PMI®) and ISACA for the accumulation of Professional Development Units (PDU’s) and CPE credits to maintain one’s PMP, CISA, CISM, CGEIT, CRISC status.

itSM clients and partners include, HP, IBM, Boeing, Intel, Disney, Cisco, CA, Booz Allen, IRS, Amgen, Genzyme, New Horizons, NORAD, Ingram Micro, Shell, Accenture, and hundreds of enterprises and resellers operating across the globe.

Our Team

David Nichols | President

daveheadDave is a founding member of itSM Solutions® LLC. He has over 35 years in information technology (IT); including graphic arts, medical, newspaper and computer graphics industries. As one of the founders of itSM Solutions he drew on that experience in the development and delivery of innovative consulting and training products that meet the real life needs of today’s IT professionals. Along with co-founder Janet Kuhn, he was an early pioneer in the development of Web-based ITIL certification programs and online and classroom blended distance learning solutions. Together David and Janet were awarded the itSMF 2001 Product of the Year award for ITSM Best Practices Online (the first accredited ITIL online training program). David authored itSM Solutions’ ITIL courseware along with numerous study guides and “Do IT Yourself” newsletter and industry articles. Along with partner Rick Lemieux, he’s co-authored several whitepapers on ITIL adoption and IT Service Management training. Over the years he’s worked with several Fortune 500 companies to align their IT goals to meet the business’ objectives and achieve IT operational excellence. David holds an Expert certification in IT Service Management and has served several years as a representative of the ITIL Accredited Training Organizations (ATO) on the ITIL ATO Sub Group, and the ITIL Qualifications Board.

Rick Lemieux | VP Sales, Business Development & Marketing

rickhead[1]Rick is a founding member and responsible for overseeing the company’s Sales, Marketing and Business Development programs. Rick has been involved in selling and marketing ITSM/ITIL software and training solutions for the past thirteen years. Prior to ITSM Solutions, Rick led the Sales and Business Development teams at software companies focused on selling task automation solutions to the ITSM marketplace. Rick is ITIL Foundation certified and the author of several articles, whitepapers and training programs focused on the practical aspects of creating  effective ITIL and IT Service Management training programs.

Rick Lemieux is on Twitter, Facebook and LinkedIn

Lori Coutu | Sales & Business Development Manager

Lori Lori Imageis responsible for all Sales and Business Development at itSM Solutions. Her primary duties include managing itSM’s direct and indirect business lines plue ensuring 100% customer satisfaction for all our product lines. Prior to itSM Solutions Lori was in the healthcare industry managing a team of healthcare professionals responsible for helping children with disabilities live more comfortable and successful  lives.



Janet Healey | Operations & Finance Manager

jan7Janet has been a member of itSM Solutions® LLC since 2007, and has administered operations since early 2008. With a 25+ year multi-firm track record of success in organizational and customer relationship management,  Janet brings a diversified portfolio of experience to her work that enables her to manage the operations and financial aspects of itSM Solutions.


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