How to Get Started on ITIL

In 2004, the Food Lion supermarket chain needed to automate its change management to help comply with the requirements of the Sarbanes-Oxley Act. It decided to adopt ITILs change management processes, but initially it put aside the rest of the best-practices framework. Were not going to do everything ITIL says to do  not if it doesnt make sense for us, says Dale Edmiston, the companys senior manager of IT operations.

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